CASE MANAGER 3 - BEHAVIORAL HEALTH

Department of Economic Security

Your Partner for a Stronger Arizona.

DES Works with Families, Community Organizations, Advocates and State And

FEDERAL PARTNERS TO REALIZE OUR COLLECTIVE VISION: A THRIVING ARIZONA.

DES SERVES MORE THAN 3 MILLION ARIZONANS. OUR MISSION IS TO STRENGTHEN

INDIVIDUALS, FAMILIES, AND COMMUNITIES FOR A BETTER QUALITY OF LIFE.

Case Manager 3 - Behavioral Health

Job Location

Division of Developmental Disabilities

• SPECIALTY DISTRICT SERVING DISTRICT WEST
• 11526 WEST BELL ROAD, SURPRISE, ARIZONA 85378

Posting Details

SALARY: $53,000-$55,000

Grade: 18

CLOSING DATE: NOVEMBER 19, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 3- Behavioral Health Unit in the Specialty District.

DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties

Essential Duties and Responsibilities include but are not limited to:

• Completes progress notes, facilitates and writes ISPs and reviews of ISPs and other required reports, letters, and other correspondence as needed. Maintains an organized and up to date case file in accordance with agency policy.

Completes support plans, forms, reports to comply with Arizona Long Term Care (ALTCS), Targeted requirements (TSC), and state funded only requirements (DD Only).

• Conducts field visits per agency policy requirements at various locations: family homes, group home, other residential placements, psychiatric hospitals, schools, day programs, work programs, hospitals, etc. to develop relationships with the child/adult and families.
• Monitors appropriateness and safety of the individual's placement, assesses mental health status, strengths and needs. Extensive problem solving and conflict resolution within member teams. Works in conjunction with other team members and the supervisor to determine appropriate case plan goals.
• Attends discharge staffings at psychiatric facilities, petitions and attends hearings for Mental Health Court Ordered Treatment, attends Child Family Teams (CFT) for children in residential group home placement. Works closely with various mental health agencies and with the local psychiatric facilities in managing member services and in assisting in ensuring a prompt discharge when member has been involved in an in-patient stay.
• Compiles information from a variety of sources in order to make recommendations for re-determinations. Evaluates and assesses the need for higher behavioral health rates, enhanced staffing ratios for day programs, referrals for positive behavioral supports for members.
• Monitors progress of services through review of written reports, meetings and telephone contact. ALTCS review dates, completes cost effective studies (CES).

Updates demographic information. Authors reports.

• Works with DCS case managers with children in residential group home settings.

Be knowledgeable about all colleagues' members. Step in and attend meetings for peers, confer with Supervisor, may be called upon to act as supervisor in supervisor's absence.

• Manages the Division's payment/information system for members and FOCUS.

Enters authorizations for payment of services.

Knowledge, Skills & Abilities (KSAs)

Knowledge In

• Methods, procedures, and techniques used in the development of Individual Support Plans
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities
• Health Insurance Portability and Accountability Act (HIPAA)
• Principles and practices of case management
• Community resources, medical and behavioral health issues and terminology and principles of applied behavioral interventions
• Variety of mental health diagnosis, SMI designation, medications and their potential side effects
• Conflict resolution techniques

Skills In

• Oral and written communication
• Initiating, developing, and maintaining member service plans
• Interviewing
• Counseling and interacting with members and family members
• Coordinating and facilitating meetings
• Conducting needs assessments
• Problem identification and resolution
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public

Ability To

• Teach and coach/train to analyze issue and develop positive solutions
• Maintain confidentiality
• Work independently and within diverse work teams
• Lead a team of Support Coordinators in the absence of the supervisor

Selective Preference(s)

The ideal candidate for this position will have:

• N/A

Pre-Employment Requirements

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• As required by AHCCCS Contract No. YH6-0014, a Case Manager must be an Arizona licensed registered nurse in good standing OR possess a degree in social work OR possess a bachelor's degree in psychology, special education, or counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR have a minimum of two (2) years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI).

For case managers who will serve persons who are elderly and/or persons with physical or developmental disabilities and have been determined to have an SMI

The Requirement Is as Follows

1. One (1) year of case management experience serving elderly and/or persons with physical or developmental disabilities, AND

2. Two (2) years of case management experience serving members determined to have an SMI.

• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The Arizona Department of Economic Security offers a comprehensive benefits

package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines