Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!
Is $58K - $69K competitive?
See how this position compares to Healthcare Technology market data — salary percentile, benefits comparison, and hiring trends.
Job Description
About the Role
Join Prompt as a Clinical Technical Support Specialist – Remote/Hybrid in United States.
Key Responsibilities
- provide all necessary details to ensure the teams are equipped to assist the customer Support engineering ti.
- Develop and maintain a deep understanding of our product offerings to effectively respond to incoming custom.
Requirements
- motivated and self
- directed, with the ability to learn quickly and autonomously Exceptional written communication skill Preferred (Nice
- What you can expect: Competitive salaries Bonus potential with exceptional performance (up to 12k) Remote/hybrid environment Potential equity
Benefits & Compensation
- Salary: $58K - $69K
- 401(k) with employer match.
Work Schedule
- Full-Time position.
- Hybrid position - combination of remote and on-site.
Apply to join Prompt as a Clinical Technical Support Specialist – Remote/Hybrid.
Key Skills
Position Insights
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential! at Prompt a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all Healthcare Technology physician listings evaluated on our platform. Contributing factors include no on-call duties, no weekend requirements, remote work flexibility.
This score reflects a generally positive work environment with some areas for improvement. Clinicians should evaluate scheduling and workload expectations carefully.
Healthcare Technology — Physician Career Context
This Healthcare Technology position at Prompt is open to physician candidates.
Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.
Remote physician positions in Healthcare Technology have grown significantly in recent years, offering clinicians the ability to maintain a full patient panel without geographic constraints or commute-related burnout.
Compensation Analysis
Prompt lists compensation for this physician position at $58k to $69k annually.
Location & Logistics
This is a fully remote physician position. Remote clinicians can practice from any state where they hold an active license, eliminating commute time and offering maximum schedule flexibility. Many remote healthcare positions also allow providers to establish a more sustainable long-term practice pattern.
Why This Position Stands Out
- No on-call requirements — clinicians are completely off-duty after hours
- No weekend shifts — preserving personal and family time
- Fully remote — work from anywhere with an active license
- Transparent compensation ($58k–$69k)
Skills, Responsibilities & Benefits
Key skills and qualifications: Customer Support, Email Support, Help Desk Platform, Ticket Triage, Escalation Management, Software Troubleshooting, Product Expertise, Customer Satisfaction. Candidates with experience in these areas may be especially well-suited for this Healthcare Technology role.
Core responsibilities: The primary responsibility is to assist clients via the email support channel, quickly establishing expertise in the Prompt software within 3 to 6 months. This involves accurately responding to inquiries, triaging tickets, escalating issues, and supporting engineering ticket creation and prioritizat...
Benefits package: Bonus Potential (up to $12k), Remote/Hybrid Environment, Flexible PTO, Medical, Dental, Vision Insurance, 401k, Company-paid Disability and Life Insurance, Company-paid Family and Medical Leave, FSA/DCA and Commuter Benefits. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.
About WeekdayDoc
WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Healthcare Technology physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.
Benefits & Perks
Work-Life Balance Score
Protective Factors (3)
Hybrid work (Schedule flexibility ↓ burnout)
No on-call (β=6.95; p<0.001 for ↓ exhaustion)
No weekends (57% ↓ work-life conflict)
Interpretation: Position demonstrates strong burnout protection with 3 validated protective factors.
Job Details
Employment Type
Full-time
Posted
1mo ago