Family Medicine Care Coordinator I

The Family Medicine Care Coordinator works within a multi-disciplinary health care team in the delivery of comprehensive services for patients with chronic health conditions and other high-risk population in a primary care setting. Acting as the primary contact person for the family, the Family Medicine Care Coordinator assists the health care team in the development and implementation of a health care plan tailored to the needs of the client and the client’s family in order to promote continuity of care, improves referral tracking, and ultimately reduces the rate and severity of diabetes-related complications.

Reports To: Program Manager II - Chronic Disease, Family Medicine RN Supervisor at Health Center

To perform effectively in this position, the employee is expected to have:

1. Bachelor's degree in Health Education or a related health field OR Satisfactory completion of a state-approved vocational nursing program, current licensure as a Licensed Vocational Nurse (LVN) in the State of California, and a High School Diploma or General Educational Development (GED) certificate.

Additional Qualifications

1. Must maintain a current Cardio-Pulmonary Resuscitation certification, in compliance with corporate CPR Policy.

2. A working knowledge of chronic disease management.

3. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.

4. Math skills sufficient to prepare routine spreadsheets, calculate/balance invoices/expense reports, and similar.

5. Basic leadership skills.

6. Be willing to travel to provide outreach presentations.

7. Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.

8. Effective verbal and written communication skills to communicate clearly and effectively with patients and others.

9. Very effective oral and written communications skills including public speaking experience.

10. Effective work organization skills.

11. Ability to work effectively independently and as a team player.

12. Ability to be flexible and work in a changing environment.

13. Sensitivity to the different cultures represented among members and staff.

14. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.

15. Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.

16. Demonstrated proficiency with the electronic health record database within three months of attending training session(s).

17. Fluency in English (speaks, read and write).

18. Fluency in Spanish (speaks, translate, read and write).

19. Ability to solve problems, make routine recommendations, and prioritize.

20. Ability to maintain absolute confidentiality about health care and other patient/client information.

21. Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.