Phone Counselor
Job Description
About the Role
Join Santé Group Companies as a Phone Counselor – Crisis Response, Every Other Weekend in United States. Who We Are: Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services.
Key Responsibilities
- Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
- Communicate with clients through live chat, and making follow up calls to substance abuse clients.
- Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
- Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
Requirements
- 8pm Saturday and Sunday to join our team in Easton, Maryland. As a Phone Counselor, you will triage at
- risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal
- directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge. What You’ll Do:
- Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
Benefits & Compensation
- Salary: $19.50 - $23.50/hr
Work Schedule
- Part-Time position.
- Weekend coverage may be required.
Apply to join Santé Group Companies as a Phone Counselor – Crisis Response, Every Other Weekend.
Key Skills
Position Insights
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Phone Counselor at Confidential Employer a 2.4 out of 10 for work-life balance — classified as below average. This places the position in the average range of all Crisis Intervention physician listings evaluated on our platform. Contributing factors include no on-call duties.
Candidates should carefully assess workload expectations and scheduling demands before applying.
Crisis Intervention — Physician Career Context
This Crisis Intervention position at Confidential Employer is open to physician candidates.
Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.
Compensation Analysis
Stated compensation: $19.50 - $23.50/hr.
This position also offers production-based compensation: $24 per hourly. Production bonuses can significantly increase total earnings above the stated base salary range.
Location & Logistics
This position is based in Easton, Maryland.
Why This Position Stands Out
- No on-call requirements — clinicians are completely off-duty after hours
- Transparent compensation ($0k–$0k)
Skills, Responsibilities & Benefits
Key skills and qualifications: Crisis intervention, Lethality assessment, De-escalation, Risk assessment, Safety planning, Mental health counseling, Substance abuse counseling, Documentation. Candidates with experience in these areas may be especially well-suited for this Crisis Intervention role.
Core responsibilities: The Phone Counselor will triage at-risk clients in crisis via telephone or chat, conducting lethality assessments and developing crisis plans. They are responsible for de-escalating situations, coordinating with emergency services, and maintaining accurate documentation.
Benefits package: Opportunities for career growth, training and professional development, Smart, passionate, and engaged coworkers. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.
About WeekdayDoc
WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Crisis Intervention physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.
Benefits & Perks
Work-Life Balance Score
Protective Factors (1)
No on-call (β=6.95; p<0.001 for ↓ exhaustion)
Interpretation: Position includes 1 validated protective factor against burnout.
Job Details
Employment Type
Part-time
Posted
yesterday
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