Behavioral Health Coordinator

Position Description

The Behavioral Health (BH) Coordinator is responsible for the coordination of patient services in the BH practice. The BH Coordinator is a team-oriented individual who is highly organized and has good follow-through. The BH Coordinator collaborates with fellow team members to ensure effective patient care delivery, achievement of desired outcomes and follow-up patient scheduling and resource needs. This position must manage the team schedule to maximize efficiency and productivity.

This is a position that requires an ability to multitask in stressful situations while providing excellent service to patients, colleagues, and third-party organizations. The ideal candidate is service minded and will go above and beyond the basic responsibilities of the position. As a full-time BH Coordinator, the individual will develop relationships within the team, as well as across operations and other Center practices.

Essential Functions

1. Case Load Management

a) Responsible for all aspects of managing the schedule(s) of assigned practice providers.

b) Schedule patient appointments, support referrals and follow-up appointments.

c) Complete reminder calls for next day appointments.

d) Maintaining/updating caseloads for assigned practice providers.

e) Report on case load progress and utilization weekly.

f) Assist with the tracking of Quality Metrics on case load management and discharge for patients and make follow-up appointments for preventive health requirements.

g) Participate in session as interpreters or facilitate the usage of the language line to eliminate language barriers during session.

h) Follow up with cancelation, no shows, and rescheduled appointments.

i) Track and enforced no show protocols in collaboration with BH providers.

j) Track no-shows for the providers and follow-up with a rescheduling phone call.

k) Assist in appropriate documentation of billing for translation services.

l) Data entry and inputting of screening tools, to facilitate the license clinician scoring and interpretation of the assessment tools.

2. Clerical

a) Ensure that all documents pertaining but not limited to release of confidentiality, and consent for treatment are uploaded to the EMR on the patient’s file.

b) Provide patient education about the patient portal and other tools intended to facilitate their continuity of care.

c) Assess clients for potential barriers to care and facilitate elimination of identified barriers to care by utilizing services and programs available in the Center.

d) Participate in supply requisition and maintenance including collaborating with operations to order department supplies; maintain supplies, electronics, and work areas organized and ready for use.

e) Monitoring, identifying, managing, and following up with billing issues in collaboration with the Centers billing department.

3. Patient support

a) Answer and return telephone calls to/from patients 72 hours non-emergency and 24 hours emergency.

b) Facilitate patient education about the services available to them in the Center.

c) Ensures patient education is documented and patient understands protocols as they pertain to patient care.

d) Navigate the patient to the appropriate resources.

e) Schedule or refer patient for recommended services and classes.

f) Remind patients of scheduled classes and appointments for or w/ specialist.

g) Facilitate documentation completion with clients of all ages, cultures, and educational levels.

4. Referrals

a) Monitoring new referrals.

b) Monitoring pre-authorizations, authorizations, and re- authorizations.

c) Manage and facilitate behavioral health internal referrals.

d) Coordinate and facilitate administrative integration (warm handoff) and continuity of care between practices.

e) Manage and facilitate behavioral health community referrals triaging for appropriate scheduling.

f) Obtain previous visit and consultation documentation from specialist.

g) Triage calls, assess for appropriateness within the scope of practice of the Center, and redirect cases to other community resources when necessary.

h) Provide information about the Center's services to patients and community partners.

i) Obtain documentation required for care collaboration with internal and external referring sources.

5. Emergency Management

Facilitate communication between the consultants and operations teams during emergency cases by addressing the financial and administrative needs of the client and center, while following the treatment recommendations provided by their assigned provider(s) while also updating the director or clinical supervisor of the emergency.

Contact appropriate emergency services under the recommendation of the rendering provider.

6. Other duties as assigned.

Qualifications, Education, and Experience

1. Two to five years of experience working with adults, children and or adolescents struggling with emotional disorders and or mental illness.

2. Bachelor’s degree in a human services or related field from an accredited college or university that qualifies the candidate to successfully navigate the position, preferred.

3. Read, write, and speak fluent English/Spanish

4. Proficient in Microsoft Office Suite programs and Electronic Medical Records