Registered Nurse, Phone Triage (Remote)

Purpose

Provide nursing care to patients/families by utilizing the nursing process via the telephone for all patients.

Essential Duties and Responsibilities

• Delivers care to patients utilizing the nursing process
• Informs Triage Manager of case progress and reports any unusual circumstances
• Assesses patient using exemplary communication skills via the telephone throughout phone interaction
• Assists providers by obtaining accurate and timely information utilizing nursing knowledge and experience
• Follows written protocols for deliverance of care
• Provide patient education
• Documents in electronic medical records as required
• Maintains open and positive communication with providers and other health professionals
• Communicates in a positive manner with patients, families/significant others
• Exhibits excellent listening skills
• Maintains professionalism at all times
• Participates in continuing education programs
• Participates in risk management and quality assurance activities
• Adheres to all New York Spine and Wellness Center policies and procedures

Other Duties and Responsibilities

• Performs other duties as assigned

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

Qualification Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge/Skills/Abilities

• Knowledge of medical field
• Skill in performing tasks appropriately
• Skill intact and diplomacy in interpersonal interactions
• Ability to establish and maintain effective working relationships with staff, patients
• Ability to project a pleasant and professional image
• Ability to handle multiple projects simultaneously and set priorities

Education

RN degree, BSN desired. Completion of accredited state RN program. Current RN license and CPR certification required.

Experience

1 year experience in professional nursing desired

Mental Demands

• Ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficient and effectively under deadlines
• Ability to express oneself in a clear, concise and organized manner both verbally and in writing
• Ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution
• Ability to exercise good judgment, keeping in mind company policies and procedures as guidelines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will use hands to finger and handle or feel; computer keyboard and mouse will be used on a regular basis during the work day.
• The employee must be able to speak and hear; phone work will be required on a regular basis.
• Specific vison abilities required by this job include close vision, and ability to adjust focus; will use the computer continuously throughout the work day
• Must be able to sit for majority of day

Work Environment

• The employee is subject to inside environmental conditions
• The noise level in the work environment is usually moderate
• The environment is fast-paced and requires the ability to rapidly accept change, handle multiple tasks, and set priorities

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