PHONE TRIAGE NURSE

• Job Title: Phone Scheduler/Triage Nurse
• Job Classification: Clinical Staff
• Primary Function: Reports to: Clinic Supervisor/Administrator Supervises: None

Typical Duties

The triage/scheduler nurse understands the needs of the organization and supports the mission, values, and management of patient care services.

Provides nursing triage services and health advice under the direction of a physician to patients over the phone.

Evaluates, assesses, and documents patient's questions or concerns by utilizing nursing skills and established medical protocols.

• Responsible for scheduling appointments, follow up appointments, annual exams, etc.
• Calls patients that are discharged from the ED and/or hospital and schedules the required appointments.
• Processes refill requests received from patients or pharmacies via phone or electronic format.
• Provide professional assistance to physicians and staff working as a team to provide quality healthcare to patients.
• Maintains the responsibility of clinic functions in the absence of the primary nurse and/or float nurse.
• Conforms to the clinic handbook and follows the office guidelines set forth in the Policy and Procedure Manual available through Paycom Payroll services.
• Conveys the clinic purpose to patients, physicians, and staff.
• Conforms to clinic dress code.
• Attends and participates in all in-service, department, and clinic meetings.
• Supports management decisions and makes recommendations for improvements.
• Meets attendance standards.
• Performs other duties as assigned by administration.

Requirements

Prerequisites

• Must hold a valid nursing or medical assistant license.
• Must be familiar with basic medical office procedures.
• Must have a working knowledge of OSHA and HIPAA regulations.

Physical Requirements

• Must be able to stand 6-8 hours daily.
• Must be able to assist a patient standing, walking, and getting on/off exam tables or equipment.
• Must be able to multitask and work in stressful situations.