Clinical Manager, Multi Visit Patient Program (LICSW or LCSW)

Position Summary

The MVPP (Multi Visit Patient Program) Clinical Manager will drive the clinical services for a specialized care management program targeted to impact utilization and health outcomes for identified multi-visit patients within BMC’s Emergency Department.

This work will be done collaboratively with leadership and providers from across the health system, including the Emergency Department, Population Health, Psychiatry, and Grayken Center for Addiction. This role will bring unique expertise in behavioral health, social service resources, and emergency services.

This position will also engage internal and external community partners to enhance care coordination and resources available to this patient population. Responsibilities will include recruitment and supervision of BSW, MSW, and MPH students providing direct patient care and administrative support to the project.

MSW, Active LICSW preferred or LCSW with relevant experience and desire to work towards LICSW.

• Position: Multi Visit Patient Project Clinical Manager Population Health
• Department: Pop-Health Care Management
• Schedule: Full Time

Essential Responsibilities / Duties

In collaboration with the Director of Behavioral Health, Senior Manager of Behavioral Health and Emergency Department Leadership, this role will work to address unmet needs of super utilizers of the BMC’s Emergency Department.

1. Address unmet clinical and social needs of super utilizers of BMC’s ED through direct patient engagement, care coordination, crisis planning, and resource connection.

2. Supervise, coach, mentor BSW, MSW, and MPH students supporting the program including clinical supervision, training, coaching, and managing relationship with host institution through an overall commitment to social work and public health education in collaboration with Senior Manager of BH.

3. Build and leverage relationships with ED staff, clinical and non-clinical, to best meet the needs of a complex patient population, including daily presence at ED huddle, bed-side engagement of patients, and representing program in various meetings.

4. Utilizing patient-centered lens and harm reduction approach, support the safety of high-risk patients through care planning, transitions of care support, and case conferencing, including ability to make clinical decisions independently.

5. Complete timely and thorough documentation in the electronic medical record and comply with all data entry, data integrity, and data tracking requirements for BMC and in compliance with MassHealth billing requirements.

6. Engage with relevant internal and external partners, including departments and programs across the health system, and local city/state agencies, shelters, etc.

7. In collaboration with leadership, support additional program needs including administrative tasks such as data entry, aiding in program analysis, and contributing to strategy.

Must adhere to all of BMC’s RESPECT behavioral standards.

Job Requirements

Education

Master's in Social Work (MSW)

Certificates, Licenses, Registrations Required

• Active Massachusetts LICSW (Licensed Independent Clinical Social Worker) preferred.
• Will consider LCSW with relevant experience and desire to work towards LICSW licensure.
• Will consider MSW with relevant experience who is eligible and obtains LCSW license within 6 months of hire.

Experience

• Minimum five years of experience working in social services, healthcare, or public health setting.
• At least one year of management/supervisory experience preferred.
• Prior experience working in emergency services setting preferred.
• Prior experience providing case management services to high risk and complex populations preferred.
• Prior experience in homelessness services preferred.
• Lived experience is highly valued.

Knowledge and Skills

Extensive knowledge of community resources and healthcare systems, including state agencies such as DMH and MassHealth. Preference for individual with knowledge of Boston area resources specifically.

Clinical knowledge of mental health and substance use disorders, as well as skills/passion to engage individuals with these diagnoses utilizing person centered approaches.

Knowledge of homeless services and passion for serving individuals who are unhoused through a non-stigmatizing, patient-centered approach.

Ability to practice and teach cultural humility and desire to work with diverse, multi-cultural and multi-lingual populations and colleagues.

Outstanding interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with direct reports, healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders.

Ability to give direct feedback and regular coaching to students; ability to mentor, guide and motivate others through demonstration of best practices, leading by example, and exemplifying social work core values.

Ability to adapt to changes within the project strategy but also within the larger health system.

Exceptional organizational and time management skills; ability to multi-task and work independently and as part of a team.

Excellent oral and written English communication skills. Bi-lingual and/or bi-cultural clinician preferable.

Intermediate Microsoft Office suite experience (i. e. MS Word, Excel, Access, Outlook)

Special Working Conditions

This position requires full-time on-site work; a majority of that time will be spent in the ED or inpatient units. Some flexibility in hours of work, including work outside of the 9-5 hours, such as 7am-3pm shift.

Compensation Range

$66,000.00- $96,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer.

This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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