Surgical Counselor
Compensation
Pay not listed
The week · per this posting · weekdays assumed
Ask the employer about the pay range, weekend coverage, nights and shift pattern and time off.
Job Description
Job DetailsLevel: ExperiencedJob Location: HILLANDALE - Lithonia, GA 30058Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Category: Admin - ClericalResponsible for interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery.
Will serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement.
Position requires individual to interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling.
Qualifications
Required Minimum Education: High School Diploma, degree preferred Required Minimum Experience: 3-5 years in healthcare with a customer service focus A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities: Proficient in Microsoft Word, Excel, Explorer and the Internet Typing speed of 45 wpm Knowledge of surgical terminology Effective Communicator in providing Customer Service working with patients and physicians Proficient Grammar (oral and written) Possess a financial and analytical aptitude Detailed Oriented and Organized Required Minimum Skills: Problem Solver and ability to work independently with minimal supervision Positive mind-set and mannerisms (ability to inspire others) Maintain confidentiality of patients records and physicians information Effective in managing multiple tasks simultaneously
Key Responsibilities
The Surgical Counselor is responsible for interacting with patients to gather information regarding surgical inquiries and questions. They serve as a customer service advocate while coordinating with staff, doctors, and the public to manage hospital scheduling.
Requirements
Candidates must have a high school diploma, with a degree preferred, and 3-5 years of healthcare experience with a customer service focus. Proficiency in Microsoft Office, a typing speed of 45 wpm, and knowledge of surgical terminology are required.
Qualifications
- Experience
- 2+ years of experience
Key Skills
Ophthalmology — Counselor Career Context
Of the 50 active Counselor listings this role was benchmarked against, 60% are remote, 28% have no call, 60% require no weekends.
The cost-of-living index for Georgia is 96.3 (US average = 100; BEA Regional Price Parities (2024)). 59.8% of Georgia clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
Counselor pay on WeekdayDoc is up 2.5% vs. the prior quarter (through Sep 2026).
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