Registered Nurse (RN) Educator and Access

Description

Primary Purpose of Position

The RN Trainer serves a dual role as an Access Registered Nurse delivering direct patient care across NSCH sites (60%) and as a clinical education and onboarding lead for the nursing team (40%). This position supports the sustainability of the Director of Nursing and Nurse Manager roles and the resilience of the RN Workforce by building out a durable RN onboarding structure, escalation pathway, and standardized workflows/SOPs, while remaining an active clinical presence that keeps training grounded in real site conditions.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requirements

• Essential Functions
• Clinical Practice — Access RN (~60%)

Provides direct and indirect nursing care across Salem, Peabody, and Gloucester sites as assigned, including RN visits, medication refill management, and patient triage/assessment (telehealth and/or in-person).

Follows standing orders to complete nurse visits for chronic disease management, including but not limited to medication for opioid use disorder treatment, hypertension, diabetes

Administers immunizations (IM, sub-Q) and medications (oral, inhaled, nasal, IM, sub-Q; performs procedures including EKGs, suture/staple removals, wound care, ear irrigations, PPD placement/read, and vital sign assessment

Provides health education to patients and families to support self-management and self-empowerment in maintaining optimal health

Completes patient forms within RN scope of practice, including prior authorization forms

Coordinates with care team members outside the health center (specialists, visiting nurses) to support continuity of care

• Covers Epic in-basket management across sites as needed to support continuity during staffing gaps
• Provides triage coverage in partnership with site triage nurse teams

Collaborates and communicates with primary care providers and care team members — including huddle participation — to ensure quality, continuity of care, and a smooth clinical workday

Maintains accurate, timely documentation consistent with NSCH nursing standards

Helps provide RN access at whichever site has the greatest need — creating the cross-site visibility and lived experience as an RN needed to standardize training and workflows, and allowing for mentorship relationships and elbow support to happen organically

Training, Onboarding & Clinical Skills Mastery (~40%)

Designs, implements, and continuously improves a standardized new hire RN onboarding program (oversight of RN visit ramp-up, mentorship pairing, Epic RN workflow training including RN TH and on-site visits, RN skills competency checklists)

In collaboration with the DON and Director of Clinical Training, develops a clinical training program for continued education for the RNs based on the needs and deficiencies.

Develops a needs assessment survey for nurses to assess educational and training needs.

Serves as a first-line clinical resource/mentor for newly onboarded and existing RNs, including real-time shadowing and precepting

Develops Student RN Internship infrastructure in collaboration with Nursing Leadership

Develops and maintains a clear escalation chain/support structure for RNs facing clinical or workflow questions

Collaborates with the DON, site Medical Directors, and CMO to develop, review, and implement nursing workflows, SOPs, and standing orders (e. g., medication refill protocols, triage protocols, immunization administration)

Identifies workflow gaps or inconsistencies across sites through direct clinical access experience and proposes standardized solutions

Uses data trends from clinical practice to drive self-directed learning, performance improvement, and updates to training content

• Tracks RN competency completion and documents training outcomes
• Ensures RNs complete all trainings required for compliance reasons such as DPH and FTCA

Participates in nursing huddles/meetings across sites to reinforce training consistency and surface emerging issues

Supports the DON in nursing productivity and staffing initiatives by translating training/workflow needs into actionable plans

Requirements

• Current RN license in the Commonwealth of Massachusetts
• Current CPR certification
• Minimum 5 years of RN experience in an ambulatory/primary care or FQHC setting
• Demonstrated ability to train, mentor, or precept other nurses
• Strong working knowledge of EHR systems (Epic) including in-basket management
• Excellent communication, organizational, and critical thinking skills
• Ability to travel between Salem, Peabody, and Gloucester sites; some evening/Saturday coverage may be required
• Sensitivity/skill working with complex patient populations (SUD, homelessness, serious mental illness, etc.)
• Bilingual Spanish/Portuguese preferred

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org.

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience is not fully aligned w