Specialist-Physician Referral Services

Schedule

• Days

• Flexibility required for evenings and weekends

Role Overview

• Centralized referral coordination for IU Health Physicians- experience desired

• Outbound calls to patients and physician offices

• Inbound calls from the Referral/Appointment Navigation mainline

• Use of multiple electronic healthcare systems (EMR)

• Appointment scheduling, patient registration, and triage facilitation

• High-level customer service and problem resolution

• This position serves as consultation and referral support for the Referral Team, as part of the Patient Access Center

• Position will be remote

Requirements

• Education: High school diploma or equivalent

• Experience:

• 2+ years in customer service

• Medical field experience required

• Referral coordination experience preferred

• EMR systems: E-Centaurus, Cerner, Careweb

• Insurance referral/precertification experience preferred

• Skills:

• Strong communication and interpersonal skills

• Multitasking, attention to detail, and organization

• Medical terminology knowledge

• Confidentiality handling

• Time management

• Multi-line phone and data entry proficiency

• Teamwork and initiative

• Problem-solving and decision-making

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state.

We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.