Counselor, Transition and Intervention

Title: Counselor, Transition and Intervention

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R003 - StudentSuccess, Outreach&Opportunity

Division: 5R0000 - Student Success, Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Hours Per Week: 37.5

Additional Schedule Details

Posted Salary Grade: Exempt - G21

Retirement: KTRS

Contact Person: Tevis Milburn

Job Summary/Basic Functions

The Transition & Intervention Counselor is crucial in attracting talented students to Eastern Kentucky University and representing the unique offerings of specific colleges.

Leveraging technology, relationship-building skills, and a deep knowledge of the assigned college, the counselor will engage with prospective students and families, high schools and community organizations to foster strong affinity and excitement about our academic programs.

Once students are on campus and in classes, the Counselor provides direct, proactive, and responsive support to students experiencing academic, personal, or financial challenges that may impact their ability to persist at EKU.

This position serves as a key intervention specialist, working closely with faculty, academic advisors, financial aid, counseling services, and student affairs to assist students in overcoming barriers to success.

By utilizing the CRM (Slate), data and current trends, early alert systems, outreach strategies, and one-on-one coaching, the Transition & Intervention Counselor helps students navigate critical transitions (first-year, transfer, and re-enrollment) through the recruitment and enrollment cycles and provides targeted intervention efforts when students are at risk of disengaging or stopping out.

Minimum Qualifications

Education

• Bachelor’s degree in Counseling, Psychology, Social Work, Higher Education, or a related field.
• Master’s degree preferred in Counseling, Higher Education Administration, Social Work, or Student Affairs.
• Experience can be substituted for specific degree requirements but not educational level.
• Occasional travel and evening/weekend work may be required for recruitment and engagement events.

Experience

Minimum two years of experience in recruitment, student success coaching, counseling, crisis intervention, or academic support services.

Experience working with at-risk student populations, retention initiatives, or case management preferred.

Strong understanding of data-informed recruitment, student development, academic advising, and persistence strategies.

Licensure & Certifications

Preferred Qualifications

Job Duties

• 40% - Utilize Slate CRM to manage and track the recruitment process efficiently, ensuring accurate and up-to-date documentation of all interactions. Analyze data and metrics to identify trends, challenges, and opportunities to enhance recruitment strategies. Utilize various digital platforms to connect with prospective students, showcase the college's academic programs, and facilitate seamless communication throughout the admissions journey. Provides one-on-one counseling and coaching for students facing academic, financial, or personal difficulties. Develops individualized intervention plans to help students overcome obstacles and persist in their academic journey. Serves as the primary contact for students flagged through early alert systems, conducting outreach and coordinating appropriate support services. Assists students with navigating university policies, academic resources, and financial aid options to remove barriers to persistence. - (Essential)
• 30% - Travel to college fairs, recruitment events, high schools, etc.

Establish and maintain strong relationships with prospective students, families, and high schools, emphasizing the unique value of the college you represent and providing guidance and support through the Admissions process as their main point of contact. Host engaging virtual and in-person events, including college-specific information sessions and workshops, to showcase academic programs and foster excitement among prospective students.

Collaborate with developing and maintaining strong relationships with college deans, departments and faculty to develop and maintain a deep knowledge of the academic college and its programs, the related-industry and career outcomes, and support services within the college. Tailor one-on-one counseling sessions to address individual academic and career aspirations, ensuring a solid fit between the student and the college. Assist the Dual Credit team in creating classroom presentations with interactive activities that highlight the College, as well as inviting Faculty to participate in presentations to create buy-in with students. Works with first-year, transfer, and returning students to ensure a smooth transition to EKU, identifying and addressing adjustment challenges. Provides structured coaching sessions, workshops, and engagement programming focused on resilience, goal setting, and academic success. Collaborates with faculty and student success teams to identify at-risk students early and implement intervention strategies. - (Essential)

• 20% - Coordinates intervention plans with academic advising, mental health services, financial aid, and tutoring to create a holistic student support system. May collaborate with college leadership to provide summer camp opportunities to high school students. Hire and train student ambassadors to help with recruitment events and social media in addition to, or in the absence of, the counselor Works closely with the Senior Director of Enrollment & Intervention to track student progress, report intervention outcomes, and refine support strategies. Maintains accurate case notes and documentation, ensuring confidentiality and adherence to FERPA regulations. - (Essential)
• 10% - Assist in the development of college-specific orientation programming.

Collaborate with academic advisors to address program-specific questions and facilitate a smooth transition from recruitment to enrollment. Conduct timely intervention outreach to students on academic probation, those with financial holds, and students identified as high-risk for attrition. Develops communication strategies to connect with disengaged students and encourage re-engagement. Assists in the design and implementation of persistence initiatives, including peer mentoring, emergency assistance programs, and re-enrollment pathways. Completes other duties as assigned - (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e. g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.