Crisis Hotline Phone Counselor (Part-Time)

5 days ago
Timonium, Maryland$24.00 to $26.50 per hourPart TimeCrisis Counseling
✓ No Call

Job Description

About the Role

Join Santé Group Companies as a Crisis Hotline Phone Counselor – Part-Time in United States. Do you have crisis hotline experience? Come join our team of compassionate and experienced staff at Baltimore County Crisis Response!

Key Responsibilities

  • Have the ability to work in a highly stressful environment that deals with frequent suicidal callers.
  • Assesses each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.
  • Document all information in appropriate client case.
  • Can effectively deescalate a client in crisis, over the phone. Develop a rapport with client and maintain objectivity and demeanor on the phone.

Requirements

  • Person role. NOT REMOTE! What You’ll Do:
  • Have the ability to work in a highly stressful environment that deals with frequent suicidal callers.
  • Assesses each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.
  • Document all information in appropriate client case.

Benefits & Compensation

  • Salary: $24 - $26.50/hr

Work Schedule

  • Part-Time position.
  • Day shift only - no nights.

Apply to join Santé Group Companies as a Crisis Hotline Phone Counselor – Part-Time.

Key Skills

Crisis InterventionCounselingDe-escalationAssessmentDocumentationTriageCrisis PlanningFollow UpCommunicationCommunity ResourcesRisk AssessmentConfidentialityTeam CollaborationConsultationTraining ParticipationClient Support
HealthcareSocial ServicesCustomer Service & Supportvia Adp

Position Insights

Work-Life Balance Analysis

WeekdayDoc's proprietary algorithm rates Crisis Hotline Phone Counselor (Part-Time) at Confidential Employer a 3.5 out of 10 for work-life balance — classified as below average. This places the position in the average range of all Crisis Counseling physician listings evaluated on our platform. Contributing factors include no on-call duties.

Candidates should carefully assess workload expectations and scheduling demands before applying.

Crisis Counseling — Physician Career Context

This Crisis Counseling position at Confidential Employer is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Compensation Analysis

Stated compensation: $24.00 to $26.50 per hour.

This position also offers production-based compensation: $27 per hourly. Production bonuses can significantly increase total earnings above the stated base salary range.

Location & Logistics

This position is based in Timonium, Maryland.

Why This Position Stands Out

  • No on-call requirements — clinicians are completely off-duty after hours
  • Transparent compensation ($0k–$0k)

Skills, Responsibilities & Benefits

Key skills and qualifications: Crisis Intervention, Counseling, De-escalation, Assessment, Documentation, Triage, Crisis Planning, Follow Up. Candidates with experience in these areas may be especially well-suited for this Crisis Counseling role.

Core responsibilities: The Phone Counselor provides crisis intervention services, including supportive counseling and dispatching appropriate resources for callers in crisis. They assess each caller's needs and develop crisis plans while ensuring compliance with established standards.

Benefits package: Generous Sick Leave, Employee Assistance Program, Annual Wellness Initiatives, Calm App Access, Recognition & Rewards Platform, Exclusive Discounts, Training & Growth Programs, Career Advancement Opportunities. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.

About WeekdayDoc

WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Crisis Counseling physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.

Confidential Employer logo

About Confidential Employer

Mental Health Care
Silver Spring, MD
0-2

Benefits & Perks

Generous Sick Leave
Employee Assistance Program
Annual Wellness Initiatives
Calm App Access
Recognition & Rewards Platform
Exclusive Discounts
Training & Growth Programs
Career Advancement Opportunities
3.5

Work-Life Balance Score

Below Average

Protective Factors (1)

No on-call (β=6.95; p<0.001 for ↓ exhaustion)

Interpretation: Position includes 1 validated protective factor against burnout.

Job Details

Employment Type

Part-time

Posted

5d ago

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