Dentist Office Assistant Support

Summary Description

Under the supervision of the Dental Clinic Manager. The F Dental Assistant Support will be the first point of contact for the Dental Clinic. Will be the liaison between insurance companies, HKH staff, and specialty clinics, Due to the uniqueness of this position, will also provide support to t Dental Assistants when coverage is needed at both locations.

Representative Duties

The following duties are typical for the Dental Office Assistant Support. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Pre-registers and registers patients, obtaining and entering all required demographic, insurance and financial information for registration and completes all required elements.
• Establishes a new patient account/record and accurately enters all required patient information into the electronic health record. Updates established patient registrations.
• Obtain Prior Authorizations for procedures.
• Responsible for scheduling all referrals from in-house providers.
• verify patient insurance coverage eligibility each time prior to the provision of services according to established procedure.
• Appropriately informs staff of patient arrival utilizing features in the EMR
• Consistently informs patient of co-pays and deductibles when confirming appointments.
• Follows approved procedures regarding patients who have “no showed” or “cancelled” their appointments.
• Responds to and prioritizes multiple requests for services via phone, fax and in person.
• Prepares various documents in conjunction with dental record prior to patient visit.
• proficient utilization of the Electronic dental record.
• excellent customer service, utilizing a cheerful and engaging service-oriented demeanor on a consistent basis.
• Managing all Dental Schedule/appointments for both sites.
• Communicates accurate and pertinent information with patients, providers and other members of the care delivery team to facilitate effective and efficient care.
• makes appointment reminder calls according to established assignments.
• Scan documents into patients’ electronic record.
• Consistently maintains a clean and organized work area.
• Ability to multi-task effectively.
• Age and culturally appropriate customer service skills.
• ability to operate business machines including copiers, fax machines, and f computers.
• timely input of patient data into the computer system with consistency and accuracy.
• knowledge of insurances which are accepted by the Health Center and the requirements for each.
• Issues notice of Privacy Practice and explains HIPPA requirements for all new patients at registration
• All other duties as assigned.

Dental Office Assistant Support Duties

• Provide Dental Assistant coverage as needed between both locations.
• Perform patient vitals upon intake.
• Seats and drapes patients; adjust chair.
• Lays out dental instruments and supplies.
• Takes intraoral radiographs pertaining visit needs.
• Retract a patient’s cheek, tongue, or other parts of tissues during a dental procedure.
• Hands instruments to Dentist.
• Remove debris as is normally created and accumulated during or after procedures by the dentist using vacuum devices, compressed air, mouth washes, and water.
• Provide any assistance, including the placement of material in a patient’s oral cavity in response to the specific direction of a licensed dentist who is performing a dental procedure on the patient.
• Assist in removal of post-extraction dressings/sutures.
• Assist with setting up of matrix retainers for composite restorations for the dentist.
• Sterilize instruments and equipment.
• Perform monthly Autoclave maintenance
• Take impressions for study casts.
• Removal of excess cement after a dentist has placed a permanent or temporary inlay, crown, bridge, appliance, or orthodontic bands with hand instruments only.
• Records accurately findings dictated by the dentist on dental charts.
• Always maintain patient confidentiality.

Education, Experience & Qualification Guidelines

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

Education, Experience & Qualification Guidelines

High school diploma or equivalent

Prefer Minimum 1years in a Dental Office Setting

Prefer Dental Assistant Certification

Performance Requirements

• Courteous, honest and professional at all times.
• Able to communicate and relate well with physicians, clinical support staff and other HKH employees.
• Able to provide innovative input into the development of the clinic and its processes.
• Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.
• Efficient, organized and accurate.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Working Conditions

Medical office environment. Multi-task-oriented positions including direct patient care may require sitting or standing for long periods. Some bending, stooping, and lifting (up to 50lbs). Must interact with physicians, dentists, patients and other health center personnel.

Must possess socio-economic and cultural sensitivity. May involve contact with angry, upset or ill persons. Will involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to assist with procedures, and interface with computer. Must have auditory acuity to handle phone calls and extensive patient interaction.

Work Schedule

This is an exempt position. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

CONFIDENTIALITY: As an employee of Hamakua-Kohala Health Clinic, you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients.

In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business.

It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, personnel salaries, and/or the practices’ confidential business with any third person.

This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.

EEO Statement

Hamakua-Kohala Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Hamakua-Kohala Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hamakua-Kohala Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hamakua-Kohala Health’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.