Flyer Student Services Counselor

Position Summary

The Flyer Student Services (FSS) Counselor is a talented individual who values student interactions and is able to solve problems to advance the mission of the Strategic Enrollment Management division and the University of Dayton. The Flyer Student Services Counselor is focused on providing exceptional service and provides essential information, aids in the navigation of online resources and counsels current and former students, parents/families, and alumni in the areas of student records and registration, financial aid, billing, and payments.

To be successful in this role, an individual will understand federal, state and institutional policies and be able to communicate those to students and families in a relevant and timely manner.

This position requires a strong working knowledge of service areas of FSS, the use of professional judgement to update accounts, as well as the ability to work directly with Home Office Liaisons on more in-depth inquiries.

This individual is expected to use problem solving skills to drive ongoing continuous improvement of services. This role will report to the Associate Director, FSS and also support the FSS team with training, campus wide events and proactive outreach to promote retention of students.

As a Catholic, Marianist University, we believe that diversity, and inclusion are essential to the success of students and staff. The FSS Counselor will work individually and as a member of a team to make tangible contributions to UD’s mission. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission and strategic priorities.

Minimum Qualifications

• Bachelor’s Degree or 3 years of experience working in higher education or a customer service environment with progressive growth of responsibilities
• At least one year of experience providing service in a professional, fast-paced, deadline-driven environment
• The ability to work with multiple priorities in a fast-paced environment
• Strong written communication skills and attention to detail
• The successful candidate must be self-motivated and have the ability to work independently and as part of a team

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal

candidate will bring many of the following:

• Enrollment Management or Higher Education experience
• Strong customer-oriented approach and the demonstrated ability to communicate effectively with families and students of diverse backgrounds
• Strong oral communication skills and evidence of strong interpersonal skills
• Knowledge and experience with Ellucian Banner software and Salesforce CRM environments
• Ability to work with staff, students, and families in a manner consistent with Catholic and Marianist values and principles

Special Instructions to Applicants

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Closing Statement

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community.

The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.