Audiologist Associate

Position Purpose

The Audiology Associate at the VEI plays a vital role in supporting the day-to-day operations of The Hearing Center. This position requires a highly organized, detail-oriented, and customer-focused individual who can manage administrative, clinical, and financial tasks related to hearing care services. The Audiology Associate also plays a key role in ensuring patients receive timely, professional, and compassionate care from their initial contact through ongoing follow-up.

Key Duties and Responsibilities

Administrative & Patient Support

Send and receive packages and manage all incoming/outgoing faxes.

Send Appointment Confirmations

• Schedule appointments for audiologists using Healow.
• Manage incoming and outgoing referrals, faxes, and medical records.
• Work all online submissions and inquiries via MDProspects.

Assist with special events and projects (e. g., patient mailers for hearing aid events).

• Attach audiograms to patient charts in eClinicalWorks (ECW).
• Respond to online hearing test submissions (Shoebox), maintain database, and follow up with patients for appointments.

Sales & Financial Operations

• Collect payments both in person and over the phone.
• Create hearing aid purchase agreements and insurance documentation for patient reimbursement, including accurate CPT and DX codes.
• Process prior authorizations for insurance (specifically Anthem FEP and others as needed).
• Input and track all purchase orders and receipts in Envi, including GL coding, line items, invoice matching, and receiving.
• Inventory & Order Management
• Monitor, manage, and reorder inventory and stock.
• Place orders for hearing aids, supplies, and tools as needed.
• Assemble hearing aid devices for upcoming fittings.
• Manage and track warranties, including sending renewal notifications to patients.
• Clinical & Technical Support
• Perform routine hearing aid maintenance, including cleanings and wax guard changes
• Assist patients with Bluetooth pairing difficulties.

Assist with cleaning of clinical tools and equipment, including the Earigator, forceps, curettes, and other instruments.

Input and maintain device documentation (serial numbers, warranties, invoices, etc.) in Suno (hearing aid management software) and NOAH (testing software).

Qualifications

Required

Previous experience in a clinical, healthcare, or medical office setting.

Strong computer skills and proficiency in office software; experience with EMRs (e. g., eClinicalWorks), Suno, and NOAH preferred.

• Excellent communication, organizational, and multitasking skills.
• Ability to work independently and collaboratively with clinical and administrative teams.

Preferred

• Prior experience in audiology, ENT, or related hearing health services.
• Familiarity with insurance billing, prior authorizations, and coding.
• Customer service or sales experience, especially in a healthcare or retail environment.

Work Environment & Physical Requirements

• This position operates in a clinical environment and requires regular interaction with patients and medical staff.
• Must be able to lift up to 20 lbs., bend, reach, and stand for extended periods.
• Rate Information
• Determined by prior experience
• Range $19-$26