Men's Inn Relief Overnight Counselor
Listed compensation
$21.40–$30.00 /hr
The week · per this posting
Ask the employer about the work setting, weekend coverage, nights and shift pattern and time off.
Job Description
Description
SCHEDULE: On Call as Needed,10:45 p. m. – 7:15 a. m., Essential position during weather and other emergencies.
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) - For hours worked between 11:00pm-7am, you will receive an additional $2.00/hour.
LOCATION: 444 Harrison Ave – Boston, MA
LOCATION: 444 Harrison Ave – Boston, MA
Summary of the Position
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff.
The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs.
The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous.
The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements
QUALIFICATIONS:
Education/Training
High School diploma or GED
Knowledge/Experience
Minimum of one (1) year of experience in the Human Services field
Requirements
QUALIFICATIONS: EDUCATION/TRAINING:
Required
High School diploma or GED
Knowledge/Experience
Required
Minimum of one (1) year of experience in the Human Services field
Preferred
- Valid MA driver’s license in good standing
- Bilingual English/Spanish
- Administering Narcan and in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
Key Responsibilities
The Guest Services Specialist ensures a safe shelter environment by providing direct care and support to guests. They assist guests in accessing housing, substance abuse, and mental health resources while maintaining accurate documentation in the HMIS system.
Key Skills
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Men's Inn Relief Overnight Counselor at PINE STREET INN a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all Counseling counselor listings evaluated on our platform.
Counselor Career Context
Pine Street INN ranks #10 of 14 employers hiring Counselor on WeekdayDoc by average advertised pay.
Of the 43 active Counselor listings this role was benchmarked against, 49% are remote, 26% have no call, 79% require no weekends.
Counselor pay on WeekdayDoc is down 3.3% vs. the prior quarter (through Aug 2026).
The cost-of-living index for Massachusetts is 105.8 (US average = 100; BEA Regional Price Parities (2024)). 63.2% of Massachusetts clinicians report burnout symptoms in WeekdayDoc's Burnout Index (2026-01 data).
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- On-site
- Includes call
Living in Boston
- Typical 3-bedroom home value
- $813k
- Typical market rent
- $3,338/mo
- Residents’ average commute
- 30 min
- Metro price indexU.S. average = 100
- 108.3
- State income tax
- Up to 5%
Sources & methodology
Sources: Zillow home values (Aug 2026), Zillow market rents (Aug 2026), U.S. Census ACS 2024 five-year.
BEA 2024 · Boston-Cambridge-Newton, MA-NH metro prices. Housing figures are city-level.
City-level figures. Not a cost-of-living guarantee.