Behavioral Health Crisis Training Specialist

Learning and Development Specialist

Job Summary

The Learning and Development Specialist plays a critical role in building organizational capability and supporting workforce development at The Centers.

This position is responsible for facilitating training sessions, managing learning systems, developing content, and supporting strategic L&D initiatives that advance the organization's mission and cultural values.

Reporting to the Learning and Development Manager, the L&D Specialist ensures that team members across all service areas have access to high-quality training, development resources, and compliance education that enables them to reach their full potential in serving our community.

Essential Duties and Responsibilities

Facilitate and Support Training Sessions

• Deliver assigned trainings including new hire orientation and other organizational programs (e. g., BLS, QPR, CPI, etc.) as needed
• Facilitate leadership and staff development sessions with engaging, learner-centered approaches
• Provide general program support for training initiatives across all service areas
• Adapt facilitation style to diverse audiences and learning needs

Manage Learning Systems and Administrative Processes

• Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reporting
• Maintain accurate training records and generate compliance reports for leadership
• Prepare training materials and ensure quality and accessibility of all learning resources
• Coordinate training logistics including scheduling, room reservations, invitations, meals, and technology setup
• Monitor learner progress and follow up on completion requirements
• Develop and Maintain Learning Content
• Create and update courses, training materials, and e-learning modules in Relias LMS
• Adapt existing content to meet evolving organizational needs and compliance requirements
• Collaborate with subject matter experts to ensure content accuracy and relevance
• Design engaging learning experiences that support diverse learning styles
• Ensure all content aligns with The Centers' culture and values
• Support L&D Projects and Initiatives
• Assist with implementation of organizational learning priorities and cultural initiatives
• Collaborate with the L&D Manager on project-based work to enhance workforce development
• Support the rollout of new learning programs and organizational development efforts
• Contribute to continuous improvement of L&D processes and systems
• Participate in cross-functional teams to advance organizational goals
• Other Non-Essential Duties and Responsibilities
• Support organizational events and initiatives that promote learning and development
• Assist with onboarding and orientation program improvements
• Participate in professional development activities to stay current with L&D best practices
• Other duties as assigned

Qualifications

• Education:
• Bachelor's degree in Human Resources, Education, Organizational Development, Instructional Design, or related field required
• May substitute additional experience for degree

Experience

• Minimum 2-3 years of experience in training delivery, instructional design, or learning and development
• Experience with learning management systems (LMS), preferably Relias
• Experience in healthcare, social services, or nonprofit organizations preferred
• Demonstrated experience facilitating training for diverse audiences
• Experience developing e-learning content and training materials

Skills

• Strong facilitation and presentation skills with ability to engage diverse learners
• Proficiency with learning management systems, e-learning authoring tools, and Microsoft Office Suite
• Excellent organizational skills with attention to detail and ability to manage multiple priorities
• Strong written and verbal communication skills
• Ability to work independently and collaboratively as part of a team
• Customer service orientation with problem-solving mindset
• Cultural competence and commitment to diversity, equity, and inclusion
• Understanding of adult learning principles and instructional design methodologies
• Project management skills and ability to meet deadlines
• Commitment to The Centers' mission and values
• Expected Outcomes
• Improved Training Capacity and Learner Experience
• Increased availability and quality of training sessions, reducing scheduling bottlenecks
• Improved learner engagement and satisfaction with training programs
• Reduction in compliance gaps through timely and effective training delivery
• Enhanced Operational Efficiency in L&D
• Streamlined LMS administration and reporting processes
• Ensured timely compliance tracking and accurate data management
• Efficient coordination of training logistics and resources
• Expanded Learning Resources and Organizational Capability
• Development of new and updated training content that supports workforce growth
• Alignment of learning initiatives with organizational goals and strategic priorities
• Enhanced organizational compliance and adherence to regulatory standards

Working Conditions

This job operates in a professional office environment with occasional travel to various Centers locations for training delivery. While performing the duties of this job, the employee is regularly required to speak and hear and is frequently required to sit for extended periods of time.

The employee may be required to stand for extended periods during training facilitation. Routine work outside of normal business hours may be required to accommodate training schedules across all shifts and locations.

Disclaimer

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.