Supervising Social Worker - BNT (**INTERNAL posting for LASROC employees ONLY**)

• Department: Civil Division – Basic Needs Team
• FLSA Status: Exempt
• Reports to: Program Director of Basic Needs Team
• Supervises: Social Workers, Navigators, Interns

Compensation

Internal candidates will receive a flat $5,000 increase to their current salary if offered the position.

Job Summary

The Supervising Social Worker will support the BNT Program Director in leading a team of navigators and social workers within the Civil Division Unit. In addition to assisting with staff supervision, this role will maintain an appropriate client caseload, cultivate relationships with community partners, identify and pursue grant opportunities and basic‑needs resources, and coordinate communication and service delivery across the Civil Division Unit.

Essential Functions

Maintain a client caseload, providing direct social work services including client interviews, home visits, development of individualized action plans, referrals to community resources, assistance with benefits applications and fair hearings, and ongoing client support.

Collaborate with attorneys to provide recommendations, orients clients to the courtroom and community resources, and support case management processes.

Ensure accurate, timely documentation of client interactions, progress notes, and recommendations in the case management system.

Support the Program Director in supervising and mentoring Social Workers, Navigators, and interns, including assigning cases, offering guidance, and ensuring quality client services.

Assist in researching, preparing, and submitting grant applications and coordinating funding or in-kind support for the Basic Needs Team.

Maintain clear communication with staff and community partners, coordinate service delivery with external providers, and identify emerging trends affecting clients.

Participate in program reporting, budget planning, staff training, and other administrative duties to support effective team operations.

Attend team and organizational meetings, contributing to program development and continuous improvement initiatives.

Perform additional duties as assigned by the Program Director.

Other Duties

Operate standard office equipment, maintain effective communication with staff and clients, and travel t client homes or court as needed.

Support the overall functioning of the Civil Division Unit by assisting with ad-hoc projects and organizational initiatives.

Supervisory Duties

Provide leadership and direction to direct reports, including recruitment, training, and performance management.

Support the Program Director in daily supervision of Social Workers, Navigators, and interns, including assigning cases, offering guidance, and ensuring quality client services.

Set clear goals, monitor team progress, and conduct one-on-one meetings to provide feedback, support professional development, and address performance issues.

Delegate tasks and responsibilities effectively, balancing workload and ensuring optimal utilization of team resources.

Foster a collaborative and inclusive team environment, encouraging open communication, idea sharing, and teamwork.

Mentor and coach team members to enhance their skills, knowledge, and career growth within the organization.

Lead by example, demonstrating professionalism, integrity, and a commitment to the organization's values and culture.

Handle escalated issues or conflicts within the team, providing guidance and facilitating resolution in a timely and effective manner.

Collaborate with Program Director, other departmental managers, and stakeholders to ensure alignment of team initiatives with broader organizational goals and objectives.

Assist the Program Director with preparing performance evaluation documentation; reviews and conducts performance evaluation meetings.

Assist the Program Director with preparing program reports, budget planning, grant-related tasks, and staff evaluations.

Review and approve associate’s timecards and manages time off requests.

Education, Knowledge, Skills & Abilities

• Master’s Degree in Social Work (MSW) required’ LMSW preferred.
• Minimum of 3-5 years of social work experience, including supervisory experience.
• Knowledge of social work principles, ethical standards, community resources, and civil legal systems.
• Strong written and verbal communication skills, organizational skills, and ability to manage multiple priorities.
• Commitment to social justice and a passion for serving underprivileged communities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Extended periods of sitting at a desk or workstation while performing administrative tasks.
• Regular use of computers and other office equipment, requiring manual dexterity and visual concentration.
• Occasionally required to lift and/or move up to 10 pounds.
• Mobility within the office environment to attend meetings, training sessions, or other events.
• Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email.
• Office-based environment with standard office equipment and ergonomic furniture.
• Exposure to typical office noises such as phone calls, conversations, and office equipment operation.
• Work will be performed in an in-office environment.
• Occasional travel may be required for attending training sessions, conferences, or other related events.

Benefits

• Hybrid Work schedule
• Paid Lunch Hour
• Employer contributions toward health and dental insurance plans

Up To

• 15 days of vacation to start (More based on experience)
• 96 hours of sick leave
• 48 hours of personal time
• 14 paid holidays a year
• $600 per year internet stipend
• 3% match on the 401(k) or Roth 401(k) plan of your choice
• 5% language differential for being proficient in a program-relevant language
• Professional development opportunities
• Paid Parking
• Public Service Loan Forgiveness qualifying employer

Additional Benefits

• $9,700 annually towards a single healthcare plan of your choice
• $1,800 annually towards an FSA or HSA account
• Paid Parking in a lot of your choice

Location: Rochester, New York (Hybrid)

Department: Basic Needs Team

Employment Type: Full-Time

Minimum Experience

Manager/Supervisor

Compensation

$59,000-$68,000 per year