Social Worker – BSW/LBSW – Employee Assistance Program (EAP)

Position Title: Social Worker – BSW / LBSW

• Location: Address: 950 N. Meridian, Indianapolis, IN 46202
• Gateway Plaza, Indianapolis, IN
• Shift: Full-Time, Days
• Monday-Friday: 8:00 am - 4:30 pm

Position Overview:

The EAP Intake Social Worker is the first point of contact for employees and families seeking support, playing a key role in creating a positive and compassionate first impression of EAP services.

This position covers the EAP phone line and intake queue, conducts psychosocial intake assessments, triages concerns, and connects clients to EAP counselors, appropriate community resources, or external providers.

The Social Worker collaborates closely with EAP counselors to ensure seamless care, provides brief solution-focused support, and helps reduce barriers to accessing services. This role is ideal for a clinically motivated social worker who values meaningful client interaction, teamwork, and professional growth. Candidates with an MSW/LSW may be eligible for clinical supervision toward licensure.

Key Responsibilities

• Meet with patients and families to assess psychosocial needs and provide appropriate support.
• Gather social histories to inform medical treatment and discharge planning.
• Assist patients with barriers such as financial, social, or environmental challenges affecting their healthcare.
• Serve as a liaison between healthcare teams and external community agencies or support programs.
• Provide solution-focused assistance related to medical conditions, hospitalization, and recovery.
• Collaborate effectively with multidisciplinary teams to develop comprehensive care plans.
• Document assessments, interventions, and resource connections accurately in the electronic medical record.

Qualifications & Requirements

• Bachelor’s Degree in Social Work (BSW) required.
• 3 years of relevant healthcare or social work experience.
• As of October 5th, 2025, new hires must obtain permanent LBSW licensure; incumbents prior to this date must obtain LBSW licensure within 6 months.
• Incumbents with an active LSW are required to maintain their licensure.
• Strong assessment, resource development, and discharge planning skills.
• Excellent communication, planning, and collaboration skills within multidisciplinary teams.
• Knowledge of state and county adult and child protective legal mandates.
• Understanding of growth and development principles across the lifespan.
• Experience tailoring services to diverse populations across geographic, cultural, and financial backgrounds.
• Computer literacy and proficiency in documenting in electronic medical records.

Join Our Team:

If you are dedicated to supporting patients through their healthcare journey with compassion and expertise, we encourage you to apply. Join us in delivering holistic, patient-centered care and making a positive impact in our community.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state.

We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.