BEHAVIORAL HEALTH COORDINATOR

• Job Location: Legal Address - Ganado, AZ
• Position Type: Full Time
• Salary Range: Undisclosed

Position Summary

The Behavioral Health Coordinator supports the day-to-day administrative and operational functions of the Behavioral Health Services Department. The coordinator works closely with the Behavioral Health Director, clinical providers, support staff, hospital departments, community agencies, and patients to promote efficient, coordinated, culturally responsive, and patient-centered behavioral health services. The position assists with scheduling, referrals, communication, program coordination, data collection, quality-improvement activities, meetings, documentation, and departmental workflow. The Behavioral Health Coordinator helps ensure that administrative and operational needs are addressed while allowing licensed clinicians to focus on clinical care. This is primarily a coordination and administrative position and does not independently provide diagnosis, psychotherapy, medication management, or other services requiring professional clinical licensure unless the employee separately holds the appropriate license and has been specifically authorized to perform those duties This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Department Coordination

• Assist the Behavioral Health Director with daily departmental operations and administrative activities.
• Coordinate communication among behavioral health providers, counselors, nursing staff, support staff, hospital departments, and leadership.
• Help organize departmental schedules, meetings, training, and program activities.
• Prepare meeting agendas, maintain minutes when assigned, and track follow-up items.
• Maintain departmental calendars and assist with deadlines and required reports.
• Help coordinate provider schedules and coverage as directed by department leadership.
• Assist with onboarding and orientation of new Behavioral Health Services employees, students, trainees, and contractors. Patient and Referral Coordination
• Assist with and ensure referrals are routed to the appropriate provider or service.
• Coordinate communication regarding appointments, follow-up services, and continuity of care.
• Assist patients with navigating behavioral health services and available community resources.
• Help coordinate referrals with primary care, emergency services, social services, substance-use treatment programs, and outside behavioral health providers.
• Identify administrative barriers to care and bring concerns to the appropriate clinical or administrative staff.
• Support timely follow-up after hospitalization, emergency department visits, or other transitions of care according to departmental policies. Administrative Support
• Assist the Behavioral Health Director with correspondence, reports, presentations, policies, procedures, and departmental documentation.
• Maintain organized departmental records consistent with hospital policy and applicable confidentiality requirements.
• Assist with employee schedules, leave calendars, training records, credentialing-related documentation, and other administrative tracking as assigned.
• Coordinate departmental meetings and distribute appropriate materials.
• Assist with purchase requests, supplies, equipment, and other departmental administrative needs.
• Serve as a central point of communication for routine departmental administrative matters.
• Payroll Quality Improvement and Compliance
• Assist with collecting and organizing data for quality assurance, performance improvement, and departmental key performance indicators.
• Support tracking of items such as access to care, appointment availability, follow-up rates, referrals, productivity, and other departmental measures.
• Assist with preparation of reports for hospital committees and leadership.
• Support implementation of approved Behavioral Health Services policies and procedures.
• Maintain confidentiality and comply with HIPAA, hospital policies, and other applicable federal, state, and tribal requirements.
• Promptly communicate identified patient safety or compliance concerns through the appropriate chain of command.
• SWOT report
• Statistics Community and Interdepartmental Coordination
• Develop effective working relationships with hospital departments and community organizations.
• Assist with coordination of behavioral health outreach, prevention, education, and community activities.
• Help maintain current information regarding community behavioral health, substance use, social services, crisis, and other referral resources.
• Support collaboration with tribal and community programs when appropriate.
• Promote culturally respectful services responsive to the population served. Scope and Limitations The Behavioral Health Coordinator works under the administrative directions of the Behavioral Health Director or designated supervisor. Unless separately licensed, credentialed, privileged, and authorized, the coordinator does not independently:
• Diagnose behavioral health conditions.
• Conduct psychiatric evaluations.
• Provide psychotherapy or professional counseling.
• Prescribe or recommend medications.
• Make independent clinical treatment decisions.
• Determine suicide or violence risk disposition.
• Provide clinical supervision requiring professional licensure.
• Modify treatment plans without authorization from the responsibly licensed clinician. Note: All clinical questions and patient-safety concerns must be immediately referred to an appropriately licensed behavioral health professional. Qualifications: Minimum Qualifications:
• Bachelor’s degree in behavioral health, psychology, social work, healthcare administration, public health, human services, business administration, or related field.
• At least two years of experience in behavioral health, healthcare, social services, or administrative coordination.
• Strong organizational, communication, and interpersonal skills.
• Ability to maintain confidentiality and appropriately handle sensitive patient and employee information.
• Basic proficiency with electronic health records, Microsoft Office, email, spreadsheets, and other healthcare information systems.
• Ability to meet multiple priorities and deadlines.
• Must be able to successfully pass the Employee Health Program requirements and background investigation. Preferred Qualifications:
• Master’s degree in behavioral health, psychology, social work, healthcare administration, public health, human services, business administration, or related field.
• Experience working in a hospital, outpatient behavioral health clinic, tribal health program, or community mental health setting.
• Experience working with multidisciplinary healthcare teams.
• Familiarity with quality improvement and healthcare compliance processes.
• Experience working with Native American communities and tribal healthcare systems.
• Knowledge and understanding of Navajo culture, community resources, and culturally responsive healthcare practices.
• Navajo language skills are desirable. Knowledge, Abilities, Skills, and Certifications:
• Thorough understanding of patient privacy laws (such as HIPAA), behavioral health confidentiality requirements, and ethical standards.
• Strong commitment to and understanding of trauma-informed, patient-centered behavioral healthcare principles.
• Strong verbal and written communication skills with the ability to interact professionally and empathetically with patients and staff.
• High level of accuracy, attention to detail, and organizational skill to maintain reliable clinical and administrative records.
• Demonstrated cultural sensitivity and respect when serving diverse patient populations and communities.
• Proven ability to manage multiple assignments, meet deadlines, and adapt to shifting priorities in a fast-paced clinical setting.
• Sound judgement when matters require immediate escalation to clinical leadership.
• Ability to work effectively and collaboratively alongside multidisciplinary clinical, administration, and community personnel. Physical Demands: While performing the duties of this job, the employee regularly is required to sit; use arms and hands to reach and grasp objects; talk and hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: Work is generally performed in an office with moderate noise level. Extended hours and irregular shifts may be required.