Qualified Professional - Behavioral Health Urgent Care

The Qualified Professional – Behavioral Health Urgent Care (BHUC) is responsible for providing direct and indirect interventions under supervision in a Tier IV BHUC setting, supporting triage, crisis assessments, interventions, and disposition planning for individuals aged 2+ experiencing MH/SUD/I/DD crises.

This role participates in Person-Centered Plans (PCPs) and ensures urgent/emergent needs are addressed as an alternative to ED. The Qualified Professional supports the mission and vision of Southeastern Integrated Care.

Essential Duties and Responsibilities

• Assists in triage within 15 minutes of arrival, determining urgency (routine referrals out; urgent/emergent eligible) and gathering releases for supports/providers.
• Participates in crisis/risk assessments within 2 hours, addressing presenting problems, risks, biopsychosocial info, mental status exams, and level of care (e. g., ASAM).
• Coordinates activities within the PCP, including interventions like de-escalation, psychoeducation, and modifiable risk factor planning.
• Provides case management: links to services/referrals, schedules community resources, assists with housing/transportation/medication, and coordinates discharge planning (e. g., aftercare instructions, follow-up calls within 5 days).
• Supports IVC first evaluations, inclusion of family/natural supports (with consent), and observation status (Tier IV only, up to 23:59 hours).
• Demonstrates population-specific knowledge (MH/DD/SAS) and trains staff on individual needs.
• Participates in 24/7 on-call first responder system; coordinates resources per consumer needs/PCP.
• Assists with NCTOPPs, PCPs/ITRs, Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports per LME/MCO timelines.
• Completes Intake Packets, documents billable encounters in EMR within 24 hours, and maintains records/reporting incidents within 24 hours.
• Ensures confidentiality (HIPAA), protects rights/privacy/PHI, and represent the company positively.
• Participates in required trainings per service line/clinical coverage policy.
• Other duties as assigned, including supporting 75% full assessments and 100% community discharge follow-ups.

Qualifications

Education/Experience

• Bachelor’s in Human Services with 2 years full-time MH/DD/SAS experience, OR Bachelor’s non-Human Services with 4 years, OR RN with 4 years MH/DD/SAS, OR Master’s in Human Services with 1 year post-graduate MH/DD/SAS experience.
• Required Skills/Abilities: Strict confidentiality, effective communication/documentation, positive attitude, professionalism, office/computer skills, independence/teamwork, flexibility, prioritization, advocacy/negotiation, commitment/competence/adaptability. Must meet 10A NCAC 27G.0104.
• Certificates, Licenses, Registrations: Valid NC driver’s license with insurance; maintain current license/certification if applicable.