Robin's House Residence Counselor (FT)

Robin's House is a short-term, therapeutic residential program designed to support youth ages 10-17 experiencing emotional, behavioral, or mental health crises.

The residence provides a structured, safe environment where children receive individualized care, including crisis intervention, counseling, and daily living support.

The goal is to stabilize the child, address immediate mental health needs, and prepare them for a successful transition back to their home or to a long-term care setting. The program works collaboratively with families and mental health professionals to ensure continuity of care and long-term stability.

The Residence Counselor supervises and supports youth in their daily routine in accordance with agency policy and program protocols, while consistently demonstrating a strength-based approach, Trauma Informed Care, and de-escalation techniques. The Residence Counselor is responsible for ensuring the health and safety of the youth for the duration of their stay.

Duties and Responsibilities

• Provide direct care, supervision, and support to children during their stay in the crisis residence.
• Assist with the daily functioning of the residence, including implementing structured routines, providing emotional support, and facilitating therapeutic activities.
• Work collaboratively with mental health professionals, including therapists, social workers, and healthcare providers, to create and implement individualized treatment plans.
• Help manage crises using approved behavioral intervention techniques, ensuring the safety and well-being of the children.
• Support children in developing coping strategies, life skills, and emotional regulation techniques.
• Communicate regularly with families and caregivers, providing updates and supporting the child’s transition plan.
• Maintain accurate documentation of all care activities and interactions in accordance with regulatory requirements.
• Regularly participate in staff meetings and supervision.
• Attend agency in-services, workshops and seminars as required.
• Participate in training sessions and stay current with training updates as required.
• Additional duties may be required, on an as needed basis.

Education / Experience

• Individuals must be 21 years of age or older.
• High School Diploma or Equivalent. Related experience and/or training in the areas of residential living, transitional youth, or human services; or equivalent combination of education and experience.
• Experience working with children, particularly those in crisis or with behavioral health needs, is strongly preferred.
• Strong communication and interpersonal skills, with an ability to remain calm in challenging situations.
• Willingness to complete required training in crisis intervention and de-escalation techniques.
• Must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
• Valid New York State driver's license and reliable transportation is required.

Shift

• This is a Full-Time position and the schedule may vary depending on the needs of the program. Staff may be required to work differential shifts as a relief or rotation.
• Flexibility will be required to work shifts, including evenings, weekends, and holidays as needed.

All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.

Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.