Financial Aid Counselor and Progress Appeal Coordinator

Title: Financial Aid Counselor and Progress Appeal Coordinator

Application Review Date: 5/18/26

Campus Location: Radford City - Main Campus

Job Description

Promote student success by ensuring equitable access to financial aid resources, maintaining regulatory compliance, and delivering high-quality, student-centered service.

Responsible for supporting students and families throughout the financial aid process by reviewing academic progress cases, coordinating with campus partners, and providing clear, accurate guidance on aid eligibility and requirements.

Serves as a key liaison between departments to ensure efficient resolution of student financial aid concerns. Performs additional duties as assigned in support of departmental and institutional goals.

Required Qualifications

• Strong knowledge of financial aid regulations and compliance requirements.

• Excellent communication and interpersonal skills, both verbal and written.

• Ability to analyze complex student situations and make informed decisions.

• Detail-oriented with strong organizational abilities.

• Collaborative mindset with cross-departmental coordination experience.

• Demonstrated knowledge of office practices, procedures, and office equipment.

• Demonstrated ability to follow oral and written policy and procedures, learn new practices and maintain a document processing cycle.

• Experience with current office software (like Word, Excel, and Outlook) and internet applications.

• Experience providing administrative support in an office.

• Customer service experience required.

Preferred Qualifications

• Experience with a student information system and document management system (for example, Banner and Xtender).

• Experience working in higher education.

• Experience working in financial aid, human resources, or student affairs.

• Experience with hiring processes.

• Demonstrated success working in a high-volume, fast-paced office.

• Experience working with confidential and sensitive information.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Non-Exempt

Work Classification: Classified Staff

Normal Work Schedule: 40 hours per week, some nights and weekends

Employee Classification: Education Support Spec III

Department: Financial Aid

Salary: Up to $48,000 (depending on experience).

Department Contact Name: Gina Stike

Department Contact Phone: 540-831-5585

Department Contact Email: gstike@radford.edu

Equal Opportunity Statement

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report.

The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police.

You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.