Specialty Nurse Navigator - Division of Otolaryngology

SHIFT: Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

This role will provide guidance, oversight, and coordination to the following activities:

• Represents patients and families coming to CHOP from local, regional and national, and international sources including referring physicians, hospitals, community at-large, and other ancillary agencies by coordinating their care.
• Provides on-going family support and ensures referral to appropriate support services
• Coordinates patient care services and maintains interpersonal relationships with patients, families, physicians and referral sources for the duration of care - from initial contact through discharge and follow-up.
• Works with leadership to assist in the development and implementation of education and outreach activities for the Program.

About the Position

This position will be focused on the hearing implant and vestibular programs.

The ideal candidate will have prior experience with care coordinator and nurse navigator experience.

What You Will Do

Patient Navigator Responsibilities

Coordinates care with referring clinicians, patients, and families to ensure ease of access and ongoing communication, continually striving to enhance the CHOP experience, focusing on family centered care.

Coordinates a plan of care for referral patients and families and is the person of contact with their referring physician.

Assesses patient’s and parent’s health status, health care, psychosocial and support needs

Provides instruction in disease process, treatment plan, health and skill teaching Coordinates referrals and collection of appropriate medical records and diagnostic information; abstracts pertinent clinical information as necessary.

Maintains a relationship with the patient/family throughout the course of their care, from initial contact to the end of their hospitalization, providing the patient and referring physician with updates and pertinent medical information.

Supervises scheduling processes by assisting in triaging new patients for urgency; assigning new patients/consults to appropriate providers; and ensuring coordinated care for patients in need of multiple provider and diagnostic appointments.

Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to establish ongoing relationships. Participates in appropriate meetings relevant to patient’s management, i. e. case conference, etc

• Outreach and Program Development / Resource Utilization and Collaboration
• Develops and Implements strategies to increase utilization of the services, programs and physicians.

Identifies and evaluates new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analyses.

Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to maintain ongoing relationships.

Periodically develops, refines and updates outreach materials, such as survey tools, fact sheets, and patient/family/provider education.

Facilitates philanthropic activities that support programmatic initiatives.

Works with the Web and Marketing Teams to assist in the development of program web and print content, including patient education materials.

Collaborates with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.

Meets routinely with strategic internal partners to ensure consistent messaging to referral audiences and alignment of key program initiatives.

Data Management

• Establishes, tracks and maintains metrics and helps prepare related reports and resources.
• Develops and maintains a physician/referral contacts database.
• Works with collaborators to develop and maintain survey tracking tool for referrals
• Provides referral demographics (reports) and analyses to support departmental growth objectives.
• Establishes and maintains metrics in relation to outreach priorities and departmental initiatives.

Leadership

Acts as a resource and mentor for staff (i. e. administrative staff, nursing) regarding patient or family processes or procedure inquiries, and complex patient issues.

Continually evaluates communication processes with all stake holders (referring physicians, hospitals, CHOP Faculty and staff, families/patients, etc.) and recommends strategies to improve if needed.

Works to educate team members who communicate with families regarding access questions, cardiac procedures, potential course of hospitalization, etc. as needed opportunities arise.

Participates in the development of patient educational materials i. e. videos, web education, parent instructions, outreach materials etc.

Participate in community outreach educational programs and educational activities to promote quality patient care.

• Provides coverage or support for leaders when needed.
• Other duties as assigned

About the Position

This role will be focused on the hearing implant and vestibular programs. The ideal candidate will have prior nurse navigator experience.

• Education Qualifications
• Technical Diploma Nursing Required
• Master's Degree Preferred

• Experience Qualifications
• At least five (5) years nursing experience Required and
• Previous experience in pediatrics Required
• At least seven (7) years nursing experience Preferred

Skills and Abilities

Expert Knowledge of Pediatric Nursing

• Intermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel)
• Basic knowledge of database programs and data management concepts
• Excellent verbal and written communications skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent time management skills
• Excellent organizational skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to gather, analyze and make recommendations/decisions based on data
• Ability to convey complex or technical information in an easy to understand manner
• Ability to collaborate with stakeholders at all levels
• Ability to be flexible and adaptable to change
• Ability to travel on a local, regional and national level as needed
• Licenses and Certifications
• Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
• Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

Salary Range

$92,100.00 - $117,400.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.