Therapist Assistant Supervisor

Job Title: Therapist Assistant Supervisor

Department: Support Services

Reports to: Director of Support Services

Classification: Non-Exempt

Job Summary

The Therapist Assistant Supervisor ensures patient safety, accountability, and adherence to daily schedules in accordance with facility policies, procedures, and applicable State and Federal regulations.

This position provides supervision, guidance, and coaching to Therapist Assistant staff in collaboration with the Support Services Leadership team.

The Therapist Assistant Supervisor also oversees facility operations during assigned shifts, coordinates workflow, delegates responsibilities, and supports effective communication across departments.

Supervisory Responsibilities

• Supervise, support, and guide Therapist Assistant staff
• Lead shift reports and ensure accurate communication between shifts
• Document and address Support Services team concerns in a timely and appropriate manner
• Communicate staff-related issues to the Director of Support Services
• Oversee shift operations by delegating tasks and managing care needs for the MARC community
• Provide staff guidance on documentation standards, communication expectations, professional ethics, and patient boundary guidelines
• Participate in scheduled monthly supervision with the Director of Support Services
• Attend Support Services leadership meetings as scheduled

Duties/Responsibilities

• Serve in a supportive and guidance-oriented role to both patients and staff.
• Provide patient education and assistance with life skills, including personal management, socialization, community involvement, and health and safety practices
• Coach and train staff to promote professional development and address performance concerns
• Monitor and document patient progress consistently through shift notes, reports, verbal updates, and email
• Advocate for patient rights, reporting any violations to the leadership immediately
• Perform urinalysis procedures with patients as needed
• Observe patient self-administration of medication in accordance with medical orders, as needed
• Respond appropriately to emergency and crisis situations involving patients or staff
• Transport patients to groups, appointments, and activities using MARC vehicles as needed
• Maintain daily communication with the Support Services leadership team and collaborate regularly with all departments
• Model professionalism and organizational standards as a member of the Support Services leadership team
• Provide Therapist Assistant coverage when needed, with approval from the Director
• Provide coverage for Support Services leadership team members as needed and/or required
• Coordinate, arrange, and confirm shift coverage for staff absences to meet shift needs and operations as needed
• Assist with unplanned staffing coverage needs as needed
• Complete supervisor medication counts per shift, when required, in alignment with policy
• Complete annual mandatory trainings as assigned by the company
• Comply with all company and departmental policies, quality assurance practices, safety standards, environmental and infection control procedures, and regulatory requirements
• Perform other related duties as assigned

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Supervisory and leadership skills
• Critical thinking and problem-solving skills for both patient and staff matters in leadership role, independently unless otherwise outlined in policy or procedure
• Ability to prioritize tasks and to delegate them when appropriate, required or directed as needed including matters outside of general shift task
• Ability to function well in a high-paced and at times stressful environment
• Excellent time management skills

Education and Experience

• High school diploma or equivalent required
• Minimum of 4 years driving experience required
• Six months or more in the field of chemical dependency/substance abuse/psychiatric setting or human services field preferred
• Six months of experience at MARC preferred
• Experience with EMR system preferred

License/Certification

• Valid driver’s license required (will be required to submit a copy of Complete Driving Record for insurance purposes)
• CPR certification preferred but not required
• Narcan training certification preferred but not required
• Peer Recovery Specialist certification preferred but not required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice