Crisis Hotline Phone Counselor (Full-Time)

Confidential Employer

3 days ago

Timonium, Maryland$24.00 to $26.50 per hourFull TimeCrisis Intervention

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Job Description

About the Role

Join Santé Group Companies as a Crisis Hotline Phone Counselor – Full-Time Shifts in United States. Do you have crisis hotline experience? Come join our team of compassionate and experienced staff at Baltimore County Crisis Response!

Key Responsibilities

Have the ability to work in a highly stressful environment that deals with frequent suicidal callers.

Assesses each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.

Document all information in appropriate client case.

Can effectively deescalate a client in crisis, over the phone. Develop a rapport with client and maintain objectivity and demeanor on the phone.

Requirements

Person role. NOT REMOTE! What You’ll Do:

Have the ability to work in a highly stressful environment that deals with frequent suicidal callers.

Assesses each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.

Document all information in appropriate client case.

Benefits & Compensation

Salary: $24 - $26.50/hr

401(k) with employer match.

Work Schedule

Full-Time position.

Weekend coverage may be required.

Day shift only - no nights.

Apply to join Santé Group Companies as a Crisis Hotline Phone Counselor – Full-Time Shifts.

Key Skills

Crisis InterventionCounselingDe-escalationAssessmentDocumentationTriageCrisis PlanningFollow UpCommunity ResourcesCommunicationConsultationTrainingCollaborationObjectivityEmpathySupport

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Position Insights

Work-Life Balance Analysis

WeekdayDoc's proprietary algorithm rates Crisis Hotline Phone Counselor (Full-Time) at Confidential Employer a 3.5 out of 10 for work-life balance — classified as below average. This places the position in the average range of all Crisis Intervention physician listings evaluated on our platform.

Candidates should carefully assess workload expectations and scheduling demands before applying.

Crisis Intervention — Physician Career Context

This Crisis Intervention position at Confidential Employer is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Compensation Analysis

Stated compensation: $24.00 to $26.50 per hour.

This position also offers production-based compensation: $27 per hourly. Production bonuses can significantly increase total earnings above the stated base salary range.

Location & Logistics

This position is based in Timonium, Maryland.

Skills, Responsibilities & Benefits

Key skills and qualifications: Crisis Intervention, Counseling, De-escalation, Assessment, Documentation, Triage, Crisis Planning, Follow Up. Candidates with experience in these areas may be especially well-suited for this Crisis Intervention role.

Core responsibilities: The Phone Counselor provides crisis intervention services via a hotline, assessing callers' needs and dispatching appropriate resources. They also document interactions and develop crisis plans for clients.

Benefits package: 403b with Company Match, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Sick Leave, Birthday Off, Training Programs. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.

About WeekdayDoc

WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Crisis Intervention physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.