Patient Counselor - Key-Whitman Eye Center N. Arlington

POSITION TITLE: Patient Counselor, N. Arlington

Position Summary

As a Patient Counselor you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person.

You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office.

You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.

Essential Duities and Responsibilities

• Greeting patients and creating a comfortable environment
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate each patient on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any online or outside marketing leads
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Work with marketing to help promote monthly campaigns

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelors Degree desired and a minimum of three years experience in sales/relationship management
• Previous experience in a medical environment preferred
• Bilingual a plus
• Strong organizational skills
• Excellent communicator, professional appearance and solid work history
• Knowledge of compliance requirements and clinic policies and procedures

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.