Mental Health Contact Center Coach

1 month ago
United States — RemoteFull TimeClinical Psychology
✓ No Call✓ No Weekends

Job Description

About the Role

Join rockITdata as a Mental Health Contact Center Coach in United States.

Key Responsibilities

  • Deliver personalized, evidence-based coaching via phone, video, text or email to address full range of service member needs, including acute stress or disengagement risk.
  • Use structured documentation aligned with program objectives and performance.

Requirements

  • Coordinate warm handoffs with Contact Center Specialists and activate escalation protocols for safety concerns.
  • Our Guiding Principles define our culture.
  • They’re who we are, how we work, and what inspires us to be the best.

Work Schedule

  • Fixed schedule.
  • Remote position - work from anywhere.

Apply to join rockITdata as a Mental Health Contact Center Coach.

Key Skills

CoachingEvidence-Based CoachingDocumentationTriageCare ManagementMotivational InterviewingCrisis CounselingMental HealthService Member SupportVeteran Support
HealthcareSocial ServicesCustomer Service & SupportGovernment & Public Sectorvia Jazzhr

Position Insights

Work-Life Balance Analysis

WeekdayDoc's proprietary algorithm rates Mental Health Contact Center Coach at rock ITdata a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all Clinical Psychology physician listings evaluated on our platform. Contributing factors include no on-call duties, no weekend requirements, remote work flexibility.

This score reflects a generally positive work environment with some areas for improvement. Clinicians should evaluate scheduling and workload expectations carefully.

Clinical Psychology — Physician Career Context

This Clinical Psychology position at rock ITdata is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Nationally, Clinical Psychology professionals earn a median annual salary of approximately $95k, with the typical range spanning $70k to $140k depending on experience, location, and practice setting.

Remote physician positions in Clinical Psychology have grown significantly in recent years, offering clinicians the ability to maintain a full patient panel without geographic constraints or commute-related burnout.

Location & Logistics

This is a fully remote physician position. Remote clinicians can practice from any state where they hold an active license, eliminating commute time and offering maximum schedule flexibility. Many remote healthcare positions also allow providers to establish a more sustainable long-term practice pattern.

Why This Position Stands Out

  • No on-call requirements — clinicians are completely off-duty after hours
  • No weekend shifts — preserving personal and family time
  • Fully remote — work from anywhere with an active license

Skills, Responsibilities & Benefits

Key skills and qualifications: Coaching, Evidence-Based Coaching, Documentation, Triage, Care Management, Motivational Interviewing, Crisis Counseling, Mental Health. Candidates with experience in these areas may be especially well-suited for this Clinical Psychology role.

Core responsibilities: The coach will deliver personalized, evidence-based coaching via various communication channels to active duty service members, veterans, and retirees needing mental health care access. This includes coordinating warm handoffs and activating safety escalation protocols when necessary.

About WeekdayDoc

WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Clinical Psychology physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.

rock ITdata logo

About rock ITdata

Business Consulting and Services
Philadelphia , PA
2-5
6.0

Work-Life Balance Score

Top 50%

Protective Factors (3)

Remote work (RR 0.57; 14-23% ↓ burnout)

No on-call (β=6.95; p<0.001 for ↓ exhaustion)

No weekends (57% ↓ work-life conflict)

Interpretation: Position demonstrates strong burnout protection with 3 validated protective factors.

Job Details

Employment Type

Full Time

Posted

1mo ago

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