Homeowners Assistance Counselor

1 month ago

Cincinnati, OhioFull TimeFinancial Counseling

✓ No Call✓ No Weekends

What should this role pay?

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Job Description

About the Role

Join Fifth Third Bank as a Homeowners Assistance Counselor – Default Counseling in United States. Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step?

Key Responsibilities

AND RESPONSIBILITIES: Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments.

Makes collection/demand calls with an account load defined by applicable capacity model.

Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management.

Requirements

Skip tracing accounts for possible leads to find customers information to contact them.

Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system.

Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention.

Ensures that all requested documentation has been requested and received from the customer.

Benefits & Compensation

being. You can learn more about those programs on our 53. com Careers page at: https://www.53. com/content/fifth

third/en/careers/benefits. html or by consulting with your talent acquisition partner. LOCATION

Work Schedule

Full-Time position.

No explicit call, weekend, or night shift information provided.

Apply to join Fifth Third Bank as a Homeowners Assistance Counselor – Default Counseling.

Key Skills

CollectionCustomer ServiceLoss MitigationMortgage Default TimelinesFDCPA AdherenceNegotiationProblem SolvingFinancial CounselingSkip TracingRisk ManagementMicrosoft WordMicrosoft OutlookMicrosoft AccessMicrosoft Excel

Finance & AccountingCustomer Service & SupportLegalAdministrativevia Workday

Position Insights

Work-Life Balance Overview

This Homeowners Assistance Counselor position at Fifth Third Bank includes the following lifestyle factors: no on-call duties, no weekend requirements. Candidates should review the full job details to assess overall work-life fit.

Financial Counseling — Physician Career Context

This Financial Counseling position at Fifth Third Bank is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Location & Logistics

This position is based in Cincinnati, Ohio.

Why This Position Stands Out

No on-call requirements — clinicians are completely off-duty after hours
No weekend shifts — preserving personal and family time

Skills, Responsibilities & Benefits

Key skills and qualifications: Collection, Customer Service, Loss Mitigation, Mortgage Default Timelines, FDCPA Adherence, Negotiation, Problem Solving, Financial Counseling. Candidates with experience in these areas may be especially well-suited for this Financial Counseling role.

Core responsibilities: The Homeowner's Assistance Counselor initiates contact with defaulted consumer and mortgage loan customers to provide assistance and counsel them toward workout alternatives, ensuring compliance with all relevant guidelines. The role involves minimizing potential losses on delinquent loans by contac...

About WeekdayDoc

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