Counselor - Loan Resolutions

TDECU

1 day ago

TexasFull TimeFinancial Counseling

✓ No Call✓ No Weekends

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Job Description

About the Role

Join TDECU as a Loan Resolution Counselor in United States. Position Title: Loan Resolution Counselor 1 Reporting Manager Title: Loan Resolution Manager Essential Duties and Responsibilities: 1. Uses diverse forms of communication to make contact with the member, such as phone, email, automated dialing system and door knocker.

Key Responsibilities

and Responsibilities: 1.

Uses diverse forms of communication to make contact with the member, such as phone, email, automated dialing system and door knocker.

Determine the member’s willingness and ability to pay and where applicable, sets up an effective loan repayment schedule.

Educates and counsels members regarding loan delinquencies and inquiries.

Requirements

Strong interpersonal communication, strategic and creative thinking abilities.

Assumes responsibility for achieving results

Serves as a resource to members, prospective members, and employees.

Demonstrates effective time management.

Benefits & Compensation

Student loan repayment assistance.

Work Schedule

Full-Time position.

No explicit call, weekend, or night shift information provided.

This position offers student loan benefits. Work with TDECU in United States.

Key Skills

CommunicationLoan resolutionCustomer serviceConflict resolutionSkip tracingTime managementMicrosoft OfficeMicrosoft WordMicrosoft ExcelStrategic thinkingCreative thinkingData entryAccount managementFinancial counseling

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Position Insights

Work-Life Balance Overview

This Counselor - Loan Resolutions position at TDECU includes the following lifestyle factors: no on-call duties, no weekend requirements. Candidates should review the full job details to assess overall work-life fit.

Financial Counseling — Physician Career Context

This Financial Counseling position at TDECU is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Location & Logistics

This position is based in Texas.

Texas has no state income tax, which can significantly increase take-home pay compared to high-tax states. For a physician earning $300k, the absence of state income tax can represent $15k–$30k or more in annual savings.

Why This Position Stands Out

No on-call requirements — clinicians are completely off-duty after hours
No weekend shifts — preserving personal and family time

Skills, Responsibilities & Benefits

Key skills and qualifications: Communication, Loan resolution, Customer service, Conflict resolution, Skip tracing, Time management, Microsoft Office, Microsoft Word. Candidates with experience in these areas may be especially well-suited for this Financial Counseling role.

Core responsibilities: The counselor is responsible for contacting delinquent members to determine their ability to pay and establishing effective loan repayment schedules. They also handle complex inquiries, perform skip tracing, and maintain accurate account records within the core system.

About WeekdayDoc

WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Financial Counseling physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.