Clinical Service Specialist (Full-Time, Day Shift)

About the Role

Clinical Service Specialist (Full-Time, Day Shift) at Penn Medicine in Lancaster, PA. Benefits: health benefits.

Work-Life Balance Factors

No night shifts

Key Responsibilities

• Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Environmental Management
• Performs maintenance and or inventory of equipment and supplies according to unit department standards
• Maintains appearance of patient care and public areas
• Supply Management

Requirements

• High school diploma or equivalent (Required)
• One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization (Required)
• One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment (Required)
• One (1) year of Epic or equivalent Electronic Medical Record experience (Preferred)
• Epic or equivalent Electronic Medical Record experience (Preferred)
• Education or Equivalent Experience:

Benefits & Compensation

• Refers patient to appropriate person for questions regarding; collections, insurance coverage, and financial assistance.
• E-Health Record Verification
• One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process(es) (Preferred)
• We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region
• Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel
• Refers patient to appropriate person for questions regarding; collections, insurance coverage, and financial assistance

Work Schedule

• Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
• Demonstrates ability to register unscheduled patients requiring a full financial clearance.
• Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services