Manager, Clinical Quality Innovation

About the Role

Lead the Clinical Quality Innovation team at Spring Health, a remote position focused on improving mental health care quality and safety. You will oversee provider performance, investigate care complaints, and drive quality improvement initiatives.

Key Responsibilities

• Oversee provider performance and escalations team.
• Investigate and resolve care complaints and grievances.
• Conduct audits and quality assurance reviews.
• Monitor provider contract compliance and best practices.
• Track quality metrics and identify risk areas.
• Provide training and clinical coaching to providers.
• Drive team efficiencies through technology.
• Maintain compliance with legal, regulatory, and payer requirements.
• Collaborate cross-functionally to enhance quality and safety.

Requirements

• LMFT, LCSW, LPC, or Licensed Psychologist with minimum 3 years post-licensure experience.
• Experience in tele-behavioral health; EAP experience a plus.
• 2+ years clinical management or supervisory experience preferred.
• Strong knowledge of legal and ethical clinical care aspects.
• Excellent communication skills.
• Ability to thrive in fast-paced, changing environments.

Benefits & Compensation

• Salary range: $97,325 - $114,500 per year.
• Benefits not explicitly stated.

Work Schedule

• Full-time position.
• Schedule varies based on clinical or business needs.
• Call, weekend, and night requirements not specified.

This role offers a unique chance to lead quality innovation remotely at a fast-growing mental health company. You will have significant impact on care delivery and provider performance. Occasional travel may be required for team events.

Apply today to join a mission-driven team transforming mental healthcare.