Admissions Specialist (CSR, DARC, RSS) - Behavioral Health

Hartford HealthCare

2 days ago

ConnecticutFull TimeBehavioral HealthNot on LinkedIn

✓ No Call✓ No Weekends

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Job Description

About the Role

Join Hartford HealthCare as a Admissions Specialist (CSR, DARC, RSS) - Behavioral Health in United States. Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.

Key Responsibilities

Triages clinical needs of callers/referrals.

Utilizes scripted Rushford screening tool and decision tree to direct prospective clients to the most appropriate residential or ambulatory level of care for assessment services.

Listens for urgency & crisis to coordinate and/or involve emergency services as necessary.

Partners with physicians and clinical leadership in the communication of clinical issues related to client placement/flow.

Benefits & Compensation

401(k) with employer match.

Work Schedule

Full-Time position.

No explicit call, weekend, or night shift information provided.

Apply to join Hartford HealthCare as a Admissions Specialist (CSR, DARC, RSS) - Behavioral Health.

Key Skills

Call TriageReferral ProcessingBed ManagementCustomer ServiceScreening Tool UtilizationCrisis CoordinationScheduling AssessmentsEligibility VerificationDemographic Data EntryInsurance VerificationClinical CommunicationUtilization Goal AchievementResource ManagementProblem ResolutionComputer SkillsOrganizational Skills

Requirements

Candidates should possess an Associate's degree or equivalent experience, with a preference for a Bachelor's degree in a human services field and a Certified Addiction Counselor certification. Required experience includes 2-4+ years in customer service, with preference given to experience in a mental health/substance abuse facility and knowledge of addiction treatment concepts.

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