[Remote] Senior Client Success Manager, Enterprise

About the Role

Included Health seeks a Senior Client Success Manager to manage complex client portfolios, drive retention and upsell strategies, and act as a trusted advisor.

Key Responsibilities

• Manage client portfolios and deepen partnerships.
• Develop client goals and retention plans.
• Deliver business reviews and manage escalations.
• Mentor colleagues and participate in special projects.

Requirements

• 7+ years client success experience.
• Deep understanding of employer benefit landscape.
• Strong communication and analytical skills.
• Ability to travel up to 25%.

Benefits & Compensation

• Remote-first culture.
• 401(k) savings plan.
• Comprehensive medical, vision, dental coverage.
• PTO and discretionary time off.
• 12 weeks 100% paid parental leave.
• Family building and compassionate leave benefits.
• Work-from-home reimbursement.

Work Schedule

• Full-time remote.
• No explicit call, weekend, or night shift requirements stated.