Member Care Advocate – (Remote)

About the Role

As a Member Care Advocate at Included Health, you will guide members through their healthcare benefits remotely. This role involves handling high-volume inbound calls and chats, providing empathetic support, and ensuring member satisfaction.

Key Responsibilities

• Manage inbound calls and chats with members, providers, and vendors.
• Own the member journey by resolving complex cases.
• Assist with health plan questions, claims, billing, and prior authorizations.
• Facilitate access to care and educate members on benefits.
• Use internal tools and CRM software effectively.

Requirements

• Bachelor’s degree with 2 years healthcare experience or 5 years relevant experience.
• Comfortable handling high-volume inbound calls.
• Proficient with Google apps, Apple products, and CRM software.

Benefits & Compensation

• Hourly pay: $21.00.
• Medical and dental benefits provided by contracting agency.

Work Schedule

• Remote position.
• No explicit call, weekend, or night shift details provided.