Behavioral Health Contact Center Coach

About the Role

Join rockITdata as a Behavioral Health Contact Center Coach in United States.

Key Responsibilities

• Deliver personalized, evidence-based coaching via phone, video, text or email to address full range of service member needs, including acute stress or disengagement risk.

• Use structured documentation aligned with program objectives and performance.

Requirements

• Coordinate warm handoffs with Contact Center Specialists and activate escalation protocols for safety concerns.

• Our Guiding Principles define our culture.

• They’re who we are, how we work, and what inspires us to be the best.

Work Schedule

• Full-time position.

• No explicit call, weekend, or night shift information provided.

Apply to join rockITdata as a Behavioral Health Contact Center Coach.