Case Consultant, Mental Health Claims

MLC Life Insurance logo
MLC Life Insurance
9 days ago
United StatesFull TimeGeneral MedicineinNot on LinkedIn
✓ No Call✓ No Weekends

Job Description

About the Role

Join MLC Life Insurance as a Case Consultant, Mental Health Claims in United States. Are you committed to bringing your best to life every day? At Acenda, we draw on over 135 years of heritage to empower a brighter future with security and confidence.

Key Responsibilities

  • manage a portfolio of mental health-related claims.
  • manage a portfolio of claims to deliver timely outcomes for each customer, while consistently provide outst.
  • manage a caseload of claims with empathy, respect and a proactive approach.

Benefits & Compensation

  • to support your wellbeing, including additional lifestyle leave and our Family Life hub.
  • We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business.
  • We encourage applications from people of all backgrounds, cultures, experiences, and identities.

Work Schedule

  • Full-time position.
  • No explicit call, weekend, or night shift information provided.

Apply to join MLC Life Insurance as a Case Consultant, Mental Health Claims.

Key Skills

Claims ManagementMental HealthCustomer ServiceCommunicationInfluenceEmpathyRespectProactive ApproachMedical Terminology

Requirements

Candidates must have at least one year of life insurance claims management experience and possess the ability to communicate and influence positive outcomes while being highly customer-centric. Knowledge of relevant legislation and experience in Allied Health or mental health fields are advantageous but not mandatory.
HealthcareSocial ServicesFinance & AccountingCustomer Service & Supportvia Taleo
MLC Life Insurance logo

About MLC Life Insurance

Insurance
Melbourne, VIC
0-2

Benefits & Perks

Incentive program
Additional lifestyle leave
Family life hub
4.0

Burnout Score

Below Average

Protective Factors (2)

No on-call (β=6.95; p<0.001 for ↓ exhaustion)

No weekends (57% ↓ work-life conflict)

Interpretation: Position shows moderate burnout protection with 2 validated protective factors.

Job Details

Employment Type

Full Time

Posted

9d ago