Member Advocate III - N. Penn Center (Sr. Counselor)

About the Role

Join WEOKIE Federal Credit Union as a Member Advocate III - N. Penn Center (Sr. Counselor) in United States.

Key Responsibilities

• Ensures employees perform in a safe and sound manner and deliver an extraordinary service experience for all members.

• Responsible for Member Relationship Center operations in absence of manager or assistant manager.

• Performs other duties as assigned.

• Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards.

Requirements

• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

• Job Specific Competencies: The position requires a well‐rounded and level‐headed individual who is able to maintain composure in a variety of situations.

• The following stand out among along list of behavioral competencies for this position: 1.

• Leadership: Leads peers and members through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.

Benefits & Compensation

• PSLF eligible (Public Service Loan Forgiveness).

Work Schedule

• Full-time position.

• No explicit call, weekend, or night shift information provided.

This position offers student loan benefits. Work with WEOKIE Federal Credit Union in United States.