Senior Buckeye Link Counselor

Join The Ohio State University as a Senior Counselor – Student Services in United States. Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.

Key Responsibilities

• Personnel & Operations Management: Oversee student employee workflows and provide daily supervision, including schedule optimization and task prioritization to maintain service standards.

• Professional Development & Training: Identify departmental training gaps and lead the design and delivery of training sessions for staff and student employees.

• Advanced Case Resolution: Resolve complex escalated inquiries, performing root cause analysis to address recurring issues and mitigate student frustration.

Requirements

• 2 years of experience as a Buckeye Link Counselor at Ohio State and knowledge and expertise in at least one of the areas supported by Buckeye Link. Desired Qualifications 4

• Function: Student Services Career Band: Individual Contributor

Benefits & Compensation

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.

• Paid time off, including sick and vacation time and 11 holidays.

Work Schedule

• Full-Time position.

Work with The Ohio State University in United States.