Senior Buckeye Link Counselor

6 days ago
OhioFull TimeStudent Services
✓ No Call✓ No Weekends✓ No Nights

Job Description

About the Role

Join The Ohio State University as a Senior Counselor – Student Services in United States. Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.

Key Responsibilities

  • Personnel & Operations Management: Oversee student employee workflows and provide daily supervision, including schedule optimization and task prioritization to maintain service standards.
  • Professional Development & Training: Identify departmental training gaps and lead the design and delivery of training sessions for staff and student employees.
  • Advanced Case Resolution: Resolve complex escalated inquiries, performing root cause analysis to address recurring issues and mitigate student frustration.

Requirements

  • 2 years of experience as a Buckeye Link Counselor at Ohio State and knowledge and expertise in at least one of the areas supported by Buckeye Link. Desired Qualifications 4
  • Function: Student Services Career Band: Individual Contributor

Benefits & Compensation

  • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
  • Paid time off, including sick and vacation time and 11 holidays.

Work Schedule

  • Full-Time position.
  • Day shift only - no nights.

This position offers day shifts only. Work with The Ohio State University in United States.

Key Skills

Student Service ExpertiseProblem ResolutionWorkload ManagementPersonnel ManagementTraining DesignQuality AssuranceMentorshipCase ResolutionKnowledge ManagementStakeholder CollaborationProcess ImprovementCommunicationCustomer ServiceCultural CompetenceSIS KnowledgeSalesforce Knowledge
EducationCustomer Service & SupportManagement & LeadershipAdministrativevia Workday

Position Insights

Work-Life Balance Analysis

WeekdayDoc's proprietary algorithm rates Senior Buckeye Link Counselor at Confidential Employer a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all Student Services physician listings evaluated on our platform. Contributing factors include no on-call duties, no weekend requirements, no night shifts.

This score reflects a generally positive work environment with some areas for improvement. Clinicians should evaluate scheduling and workload expectations carefully.

Student Services — Physician Career Context

This Student Services position at Confidential Employer is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Location & Logistics

This position is based in Ohio.

Why This Position Stands Out

  • No on-call requirements — clinicians are completely off-duty after hours
  • No weekend shifts — preserving personal and family time
  • No night shifts — a daytime-only schedule

Skills, Responsibilities & Benefits

Key skills and qualifications: Student Service Expertise, Problem Resolution, Workload Management, Personnel Management, Training Design, Quality Assurance, Mentorship, Case Resolution. Candidates with experience in these areas may be especially well-suited for this Student Services role.

Core responsibilities: The Senior Buckeye Link Counselor oversees student employee workflows and provides supervision to maintain service standards. They also resolve complex inquiries and ensure the accuracy of admissions and orientation information.

Benefits package: Health Insurance, Dental, Vision, Paid Time Off, Retirement Plan, Holidays. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.

About WeekdayDoc

WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Student Services physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.

Confidential Employer logo

About Confidential Employer

Higher Education
Columbus, Ohio
5-10

Benefits & Perks

Health Insurance
Dental
Vision
Paid Time Off
Retirement Plan
Holidays
6.0

Work-Life Balance Score

Top 50%

Protective Factors (3)

No on-call (β=6.95; p<0.001 for ↓ exhaustion)

No weekends (57% ↓ work-life conflict)

No nights (Independent predictor ↓ burnout)

Interpretation: Position demonstrates strong burnout protection with 3 validated protective factors.

Job Details

Employment Type

Full-time

Posted

6d ago

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