Collection Counselor l

About the Role

Join Dovenmuehle Mortgage, Inc. as a Collection Counselor l in United States. Collections Counselor I Full time; Non-Exempt 37.5 hours/week; Overtime as required.

Key Responsibilities

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers.

• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate.

• Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.

• Discuss financial status, review monthly income and expenses, and determine reason for non

Requirements

• High School diploma or equivalent.

• Solid PC skills: Microsoft applications and loan servicing platforms.

• 2 years collection experience/customer service experience.

• Analytical and problem

Benefits & Compensation

• Hourly rate: $19/hr.

Work Schedule

• Full-time position.

• No explicit call, weekend, or night shift information provided.

Apply to join Dovenmuehle Mortgage, Inc. as a Collection Counselor l.