Lead Patient Services Representative - Family Medicine
9 days ago
United StatesFull TimeFamily MedicineNot on LinkedIn
✓ No Call✓ No Weekends
Job Description
About the Role
Join Mercy Health as a Lead Patient Services Representative - Family Medicine in United States.
Key Responsibilities
- office support duties including, but not limited to, registering patients, check in/check out, obtaining referrals and pre
- certifications, collecting co
- up services and record referrals on tracking tool (referral/consults). Responsible for and/or assist in obtaining proper authorizations and pre
- certifications for all outside procedures scheduled through the physician practice Verifies RX
Requirements
- related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: 2
- years of face
- being – personally and professionally. Our
Benefits & Compensation
- related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: 2
- years of face
- face customer service experience OR 3 years of phone customer service experience (required) Experience in healthcare environment (preferred) Mercy Health is an
Work Schedule
- Full-time position.
- No explicit call, weekend, or night shift information provided.
Apply to join Mercy Health as a Lead Patient Services Representative - Family Medicine.
Key Skills
Patient ServicesCustomer ServiceTeam LeadershipOrientationWorkflow CommunicationRevenue CyclePatient RegistrationCheck In/Check OutReferralsPre-certificationsCo-pay CollectionCash HandlingAppointment SchedulingPhone EtiquetteOnboardingMentoring
HealthcareCustomer Service & SupportAdministrativeManagement & Leadershipvia Workday
Benefits & Perks
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
HAS/FSA Options
Life Insurance
Mental Health Resources
Discounts
4.0
Burnout Score
Below Average
Protective Factors (2)
No on-call (β=6.95; p<0.001 for ↓ exhaustion)
No weekends (57% ↓ work-life conflict)
Interpretation: Position shows moderate burnout protection with 2 validated protective factors.
Job Details
Employment Type
Full Time
Posted
9d ago
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