Lead Patient Services Representative - Family Medicine

Mercy Health logo
Mercy Health
9 days ago
United StatesFull TimeFamily MedicineinNot on LinkedIn
✓ No Call✓ No Weekends

Job Description

About the Role

Join Mercy Health as a Lead Patient Services Representative - Family Medicine in United States.

Key Responsibilities

  • office support duties including, but not limited to, registering patients, check in/check out, obtaining referrals and pre
  • certifications, collecting co
  • up services and record referrals on tracking tool (referral/consults). Responsible for and/or assist in obtaining proper authorizations and pre
  • certifications for all outside procedures scheduled through the physician practice Verifies RX

Requirements

  • related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: 2
  • years of face
  • being – personally and professionally. Our

Benefits & Compensation

  • related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: 2
  • years of face
  • face customer service experience OR 3 years of phone customer service experience (required) Experience in healthcare environment (preferred) Mercy Health is an

Work Schedule

  • Full-time position.
  • No explicit call, weekend, or night shift information provided.

Apply to join Mercy Health as a Lead Patient Services Representative - Family Medicine.

Key Skills

Patient ServicesCustomer ServiceTeam LeadershipOrientationWorkflow CommunicationRevenue CyclePatient RegistrationCheck In/Check OutReferralsPre-certificationsCo-pay CollectionCash HandlingAppointment SchedulingPhone EtiquetteOnboardingMentoring
HealthcareCustomer Service & SupportAdministrativeManagement & Leadershipvia Workday
Mercy Health logo

About Mercy Health

Hospitals and Health Care
Cincinnati, Ohio
2-5

Benefits & Perks

Medical Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
HAS/FSA Options
Life Insurance
Mental Health Resources
Discounts
4.0

Burnout Score

Below Average

Protective Factors (2)

No on-call (β=6.95; p<0.001 for ↓ exhaustion)

No weekends (57% ↓ work-life conflict)

Interpretation: Position shows moderate burnout protection with 2 validated protective factors.

Job Details

Employment Type

Full Time

Posted

9d ago