Lead Patient Services Representative - Family Medicine

Mercy Health

2 months ago

United StatesFull TimeFamily Medicine

✓ No Call✓ No Weekends

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Job Description

About the Role

Join Mercy Health as a Lead Patient Services Representative - Family Medicine in United States.

Key Responsibilities

office support duties including, but not limited to, registering patients, check in/check out, obtaining referrals and pre

certifications, collecting co

up services and record referrals on tracking tool (referral/consults). Responsible for and/or assist in obtaining proper authorizations and pre

certifications for all outside procedures scheduled through the physician practice Verifies RX

Requirements

related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: 2

years of face

being – personally and professionally. Our

Benefits & Compensation

related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: 2

years of face

face customer service experience OR 3 years of phone customer service experience (required) Experience in healthcare environment (preferred) Mercy Health is an

Work Schedule

Full-time position.

No explicit call, weekend, or night shift information provided.

Apply to join Mercy Health as a Lead Patient Services Representative - Family Medicine.

Key Skills

Patient ServicesCustomer ServiceTeam LeadershipOrientationWorkflow CommunicationRevenue CyclePatient RegistrationCheck In/Check OutReferralsPre-certificationsCo-pay CollectionCash HandlingAppointment SchedulingPhone EtiquetteOnboardingMentoring

HealthcareCustomer Service & SupportAdministrativeManagement & Leadershipvia Workday

Position Insights

Work-Life Balance Overview

This Lead Patient Services Representative - Family Medicine position at Mercy Health includes the following lifestyle factors: no on-call duties, no weekend requirements. Candidates should review the full job details to assess overall work-life fit.

Family Medicine — Physician Career Context

This Family Medicine position at Mercy Health is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Nationally, Family Medicine professionals earn a median annual salary of approximately $265k, with the typical range spanning $200k to $340k depending on experience, location, and practice setting.

Location & Logistics

This position is based in United States.

Why This Position Stands Out

No on-call requirements — clinicians are completely off-duty after hours
No weekend shifts — preserving personal and family time

Skills, Responsibilities & Benefits

Key skills and qualifications: Patient Services, Customer Service, Team Leadership, Orientation, Workflow Communication, Revenue Cycle, Patient Registration, Check In/Check Out. Candidates with experience in these areas may be especially well-suited for this Family Medicine role.

Core responsibilities: The Lead Patient Service Representative supports the practice leader by ensuring the team delivers quality work and excellent customer service, including orienting new hires and communicating new workflows. This role also provides essential front-office support such as patient registration, scheduli...

Benefits package: Medical Insurance, Dental Insurance, Vision Insurance, Prescription Coverage, HAS/FSA Options, Life Insurance, Mental Health Resources, Discounts. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.

About WeekdayDoc

WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse more Family Medicine physician jobs on WeekdayDoc to compare work-life balance scores and compensation across employers.