Care Coordinator, Customer Engagement Team - Evernorth Behavioral Health (Remote)
Job Description
About the Role
Join Cigna Healthcare as a Care Coordinator, Customer Engagement Team - Evernorth Behavioral Health (Remote) in United States. This position is responsible for supporting a variety of Behavioral Coaching and Clinical programs. Connecting with members to provide telephonic education, support and resources.
Key Responsibilities
- discharge after care follow up for our customers for outpatient levels of care. Outreach customers to advise of appointment availability, in
- network provider listings, insurance
Requirements
- task, and organize workload independently. Preferred competency in using a variety of platforms including: CAMS/DG, TruCare, PRT in CCV or the ability to develop these skills very quickly. Systems
- savvy with ability to retain and implement complex procedural workflows. Ability to work both independently and collaboratively as a team member. Demonstration of creativity and self
- initiative, with ability to work with some autonomy. Strong passion for speaking to and assisting customers to improve their health, well
Benefits & Compensation
- Salary: hourly rate of 24 - 37 USD / hourly
- Signing bonus: $1.
- 18 days PTO.
- 401(k) with employer match.
Work Schedule
- Fixed schedule.
- Remote position - work from anywhere.
This position offers a signing bonus. Work with Cigna Healthcare in United States.
Key Skills
Position Insights
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Care Coordinator, Customer Engagement Team - Evernorth Behavioral Health (Remote) at Cigna Healthcare a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all healthcare professional listings evaluated on our platform. Contributing factors include no on-call duties, no weekend requirements, remote work flexibility.
This score reflects a generally positive work environment with some areas for improvement. Clinicians should evaluate scheduling and workload expectations carefully.
healthcare professional Career Context
Remote healthcare professional positions have grown significantly in recent years, offering clinicians the ability to maintain a full patient panel without geographic constraints or commute-related burnout.
Compensation Analysis
Cigna Healthcare lists compensation for this healthcare professional position at $50k to $77k annually.
This position also offers production-based compensation: $76960 per hourly. Production bonuses can significantly increase total earnings above the stated base salary range.
Location & Logistics
This is a fully remote healthcare professional position. Remote clinicians can practice from any state where they hold an active license, eliminating commute time and offering maximum schedule flexibility. Many remote healthcare positions also allow providers to establish a more sustainable long-term practice pattern.
Why This Position Stands Out
- No on-call requirements — clinicians are completely off-duty after hours
- No weekend shifts — preserving personal and family time
- Fully remote — work from anywhere with an active license
- Transparent compensation ($50k–$77k)
Skills, Responsibilities & Benefits
Key skills and qualifications: Behavioral Coaching, Clinical Programs, Telephonic Education, Customer Service, Collaboration, Outlook Management, TruCare Queues, Problem Solving. Candidates with experience in these areas may be especially well-suited for this healthcare professional role.
Core responsibilities: This role involves supporting Behavioral Coaching and Clinical programs by connecting with members telephonically to provide education, support, and resources, including enrollment and aftercare follow-up. Responsibilities also include outreach regarding appointments, provider listings, benefits, an...
Benefits package: Medical Insurance, Vision Insurance, Dental Insurance, Well-being Programs, Behavioral Health Programs, 401k, Company Paid Life Insurance, Tuition Reimbursement. A comprehensive benefits package is an important factor in evaluating total compensation beyond base salary.
About WeekdayDoc
WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse thousands of healthcare professional jobs on WeekdayDoc to find positions that prioritize sustainable careers.
Benefits & Perks
Work-Life Balance Score
Protective Factors (3)
Remote work (RR 0.57; 14-23% ↓ burnout)
No on-call (β=6.95; p<0.001 for ↓ exhaustion)
No weekends (57% ↓ work-life conflict)
Interpretation: Position demonstrates strong burnout protection with 3 validated protective factors.
Job Details
Employment Type
Full Time
Posted
1mo ago
Is this your job?
Claim this listing to see who's viewing it — free, no credit card.