Senior Director, Client Success (strategic Team Lead)

About the Role

Senior Director, Client Success (strategic Team Lead) at Maven Clinic in New York, NY. Salary: $165k-$235k. Lifestyle: flexible schedule. Benefits: 401k, health benefits, PTO.

Key Responsibilities

• As a Senior Director, Strategic CS Team Lead at Maven, you will:
• Team leadership and management: Lead, inspire, and mentor a high
• Performance and growth of our global Book of Business: Enrollments, retention, upsells, and advocacy
• Performance tracking and reporting: Define operational metrics for the team, establish a regular business reviews and rigor around KPIs
• Manage client escalations: collaborate with cross
• Strong leadership skills and effective problem

Requirements

• Previous experience managing a team of direct reports, with demonstrated excellence in people management, mentoring, hiring, training and onboarding
• Experience working in a cross
• Salesforce, Looker, Asana, and/or Microsoft suite experience

Benefits & Compensation

• Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award
• CNBC Disruptor 50 List (2022, 2023)
• performing team of five Individual Contributors, fostering a culture of excellence, collaboration, accountability and continuous learning.
• 10+ years of experience in account management or client services role in digital health, healthcare, benefits or SaaS companies
• Experience at a digital health company in the health, wellness, or family health space is preferred
• Experience supporting health benefit programs for employers, payers, or channel partners is preferred