Account Resolution Counselor
Job Description
About the Role
Join CommunityAmerica Credit Union as a Account Resolution Counselor – M-F Schedule in United States.
Key Responsibilities
- & Responsibilities Contact, control and follow up all delinquent accounts by phone and/or letter.
- Notify co-applicants, cosigners, or guarantors of delinquent accounts and obtain payment arrangements.
- Analyze and determine reasons for either actual or potential delinquency and assist members in developing a plan to pay accounts current.
- Provide counseling and budgeting suggestions in assisting members with repayment of obligations.
Requirements
- Education and Experience Requirements: Four-year degree and one year of collection experience preferred.
- In place of a degree, three years of collection experience could be substituted.
- Required Knowledge, Skills and Abilities: General knowledge of collection practices.
- Must have experience in collections of Installment, Credit Card and Real estate Loans.
Work Schedule
- Fixed schedule.
- No weekends required.
Apply to join CommunityAmerica Credit Union as a Account Resolution Counselor – M-F Schedule.
Key Skills
Position Insights
Work-Life Balance Analysis
WeekdayDoc's proprietary algorithm rates Account Resolution Counselor at CommunityAmerica Credit Union a 6.0 out of 10 for work-life balance — classified as good. This places the position in the top 35% of all counselor listings evaluated on our platform. Contributing factors include no on-call duties, no weekend requirements.
This score reflects a generally positive work environment with some areas for improvement. Clinicians should evaluate scheduling and workload expectations carefully.
Counselor Career Context
Licensed counselors and therapists are in high demand as mental health awareness grows, with telehealth platforms creating new opportunities for remote practice.
Location & Logistics
This position is based in United States.
Why This Position Stands Out
- No on-call requirements — clinicians are completely off-duty after hours
- No weekend shifts — preserving personal and family time
Skills, Responsibilities & Benefits
Key skills and qualifications: Debt Collection, Financial Counseling, Budgeting, Conflict Resolution, Credit Analysis, Account Documentation, Risk Management, Customer Service. Candidates with experience in these areas may be especially well-suited for this counselor role.
Core responsibilities: Manage and resolve delinquent consumer, real estate, and credit card loans through professional contact and payment arrangements. Provide financial counseling and budgeting assistance to members while ensuring compliance with credit union policies and legal regulations.
About WeekdayDoc
WeekdayDoc is the only healthcare job board that scores every position for burnout risk and work-life balance. Every listing includes a proprietary burnout score, transparent salary data when available, and lifestyle filters for no-call, no-weekends, and remote positions. Browse thousands of counselor jobs on WeekdayDoc to find positions that prioritize sustainable careers.
Work-Life Balance Score
Protective Factors (2)
No on-call (β=6.95; p<0.001 for ↓ exhaustion)
No weekends (57% ↓ work-life conflict)
Interpretation: Position shows moderate burnout protection with 2 validated protective factors.
Job Details
Employment Type
Full Time
Posted
2d ago