Customer Engagement Manager, Physician Specialty Solutions - Americas

Elsevier

1 month ago

United StatesFull TimeGeneral Medicine

No salary listed — General Medicine pays $280k median

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Job Description

About the Role

Join Elsevier as a Customer Engagement Manager – Physician Solutions in United States. About the Role We are looking for a Customer Engagement Manager to join the Physician Specialty Solutions (PSS) team, supporting hospitals and healthcare professionals across the Americas, with a primary focus on U. S.

Key Responsibilities

being and happiness are key to a long and successful career. We are delighted to offer country specific

Benefits & Compensation

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Work Schedule

Full-time position.

No explicit call, weekend, or night shift information provided.

Apply to join Elsevier as a Customer Engagement Manager – Physician Solutions.

Key Skills

Customer EngagementValue RealizationUsage OptimizationRetention StrategyStakeholder ManagementAccount CollaborationRenewal StrategyUsage AnalyticsReportingProduct ExpertiseWorkflow ExpertiseAI AnalyticsDigital Health ToolsCross-sellingUpsellingCommunication

Requirements

Candidates must have strong experience in customer engagement or success, proven ability to manage multiple accounts, and a strong analytical mindset for interpreting usage data. Professional-level English proficiency is required, with desirable experience in healthcare or digital health, and Spanish proficiency being a plus for LATAM support.

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Position Insights

General Medicine — Physician Career Context

This General Medicine position at Elsevier is open to physician candidates.

Physicians (MD/DO) are in high demand across healthcare settings, with growing interest in positions that offer sustainable schedules and reduced administrative burden.

Location & Logistics

This position is based in United States.

Skills, Responsibilities & Benefits

Key skills and qualifications: Customer Engagement, Value Realization, Usage Optimization, Retention Strategy, Stakeholder Management, Account Collaboration, Renewal Strategy, Usage Analytics. Candidates with experience in these areas may be especially well-suited for this General Medicine role.

Core responsibilities: This role focuses on driving adoption, usage, retention, and long-term satisfaction for the Physician Specialty Solutions portfolio by acting as a strategic partner to account managers and customers. Key duties include conducting customer trainings, monitoring usage analytics, developing renewal str...

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