Customer Engagement Manager, Physician Specialty Solutions - Americas

Today
United StatesFull TimeGeneral Medicine

Job Description

About the Role

Join Elsevier as a Customer Engagement Manager – Physician Solutions in United States. About the Role We are looking for a Customer Engagement Manager to join the Physician Specialty Solutions (PSS) team, supporting hospitals and healthcare professionals across the Americas, with a primary focus on U. S.

Key Responsibilities

  • being and happiness are key to a long and successful career. We are delighted to offer country specific

Benefits & Compensation

  • Click here to access benefits specific to your location.
  • We are committed to providing a fair and accessible hiring process.
  • If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
  • Criminals may pose as recruiters asking for money or personal information.

Work Schedule

  • Full-time position.
  • No explicit call, weekend, or night shift information provided.

Apply to join Elsevier as a Customer Engagement Manager – Physician Solutions.

Key Skills

Customer EngagementValue RealizationUsage OptimizationRetention StrategyStakeholder ManagementAccount CollaborationRenewal StrategyUsage AnalyticsReportingProduct ExpertiseWorkflow ExpertiseAI AnalyticsDigital Health ToolsCross-sellingUpsellingCommunication

Requirements

Candidates must have strong experience in customer engagement or success, proven ability to manage multiple accounts, and a strong analytical mindset for interpreting usage data. Professional-level English proficiency is required, with desirable experience in healthcare or digital health, and Spanish proficiency being a plus for LATAM support.
HealthcareCustomer Service & SupportManagement & LeadershipSalesvia Workday

Position Insights

WeekdayDoc rates Customer Engagement Manager, Physician Specialty Solutions - Americas at Elsevier a 3.5/10 for work-life balance — below average.

Key skills for this role include Customer Engagement, Value Realization, Usage Optimization, Retention Strategy, Stakeholder Management.

Elsevier logo

About Elsevier

Information Services
Amsterdam, North Holland
5-10
3.5

Work-Life Balance Score

Below Average

Job Details

Employment Type

Full Time

Posted

today