Telehealth Administrator on Call, (Remote)

About the Role

Telehealth Administrator on Call, (Remote) at Personalized Health Partners in Anywhere. Lifestyle: remote, flexible schedule. Benefits: health benefits.

Work-Life Balance Factors

Remote/telehealth

Key Responsibilities

• Oversee provider queue in Never Alone
• Maintain timely documentation of encounters with facility nurses in the EMR
• Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling
• Strong clinical assessment and medical triage skills, with the ability to prioritize care.
• Strong critical thinking and problem-solving abilities to manage a wide range of scenarios.
• Must be able to work independently and manage time efficiently in a remote environment.

Requirements

• Provide an excellent customer experience to foster high customer satisfaction/retention
• Must have valid RN license
• Must be willing to be licensed in the 6 states served (Indiana, Ohio, Pennsylvania, Maryland, Virginia and West Virginia)
• Training or clinical experience in geriatrics, primary care/internal medicine and/or ED or urgent care
• Minimum of 3-5 years of clinical experience in acute care, emergency, or primary care settings.
• Be open to professional development through training, obtaining certifications if necessary, and attending team meetings

Benefits & Compensation

• PHP Telehealth Administrator on Call
• Duties of all PHP Telehealth Administrators on Call
• Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
• Support technical issues that arise for telehealth provider team
• Provide health education
• Additional Duties Of PHP Telehealth Administrator On Call

Work Schedule

• Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
• Answer and triage calls from Never Alone use cases outside of the SNF use case
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Works remotely with a flexible work schedule
• Flexibility to work various shifts, including evenings, weekends, and holidays