Quality Assurance Trainer - PAVE

The Quality Assurance Trainer for the Pre-Authorization Verification & Eligibility (PAVE) department at Luminis Health in Annapolis, MD, plays a pivotal role in staff education and quality improvement. This exempt position involves designing and maintaining training materials, conducting biweekly new hire training, and supporting staff development for at least six months. The trainer evaluates account quality using Epic scorecards, identifies denial trends, and implements targeted training to improve performance.

## Responsibilities also include assisting with insurance authorizations, developing competency assessments, and providing on-call training support. Candidates should have a minimum of five years experience in medical billing or hospital patient access, strong analytical skills, and proficiency with Microsoft Office. An associate's degree is required, with a bachelor's preferred, or seven years of revenue cycle experience in lieu of a degree. Preferred certifications include AAHAM, NAHAM, or HFMA credentials. This role is essential for ensuring efficient and accurate patient access processes within the health system.