Customer Experience Partner (US, Remote)

About the Role

This remote position supports Eleos Health's commercial customers post-sale to ensure successful implementation and adoption of behavioral health technology.

Key Responsibilities

• Lead technical configurations and onboarding.
• Manage customer relationships and lifecycle.
• Monitor usage and recommend workflow improvements.
• Collaborate cross-functionally to optimize customer experience.

Requirements

• 3+ years in customer success or related SaaS roles.
• Strong communication and technical skills.
• Experience with healthcare workflows preferred.

Benefits & Compensation

• Salary range $100,000 - $130,000 per year.
• No explicit benefits mentioned.

Work Schedule

• No explicit call, weekend, or night shift requirements mentioned.

This role offers a chance to impact mental health care delivery by supporting clinicians and organizations in adopting innovative technology.